Flex Customer Service has been outstanding in helping me resolve my problem.

  • 3
  • Praise
  • Updated 5 months ago
Was having a problem with interrupts and restarts on my 6400M so Tim started a help ticket to help resolve my problem.  It took several days to identify the problem, but Tim was right there with me several times a day for several days.  We found the problem and my 6400M is performing like the great radio I hoped it would be.  It is really refreshing to work with a company who has people in their customer service department who actually care.  Thanks Flex for a great radio and great customer service.
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Ron WD5FUN

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Posted 5 months ago

  • 3
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KB4OIF

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I agree with you  Ron.  The community is also a great place to get info.  Working on my rebooting thing now.
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Tim - W4TME, Customer Experience Manager

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You're very welcome, Ron.  Thanks for the kind words.
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Wayne

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Inquring minds want to know ... so what was the problem causing it?
(Edited)
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Tim - W4TME, Customer Experience Manager

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A bad cable in the network was causing the radio to intermittently drop connection with the Front Panel
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Wayne

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Thanks!