Flex 6500 connect problem

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
I have been using ssdr 1.14.16 since it was released with no problems. When I tried to boot up my system yesterday everything seemed to proceed normally until I pressed the connect button. At that point the system started to connect but when it started to display the panadapter it froze and I got the message "connection to the radio lost." The Radio Setup window then appears and indicates the radio is in use and the right side of the window shows all the appropriate information. But the bottom button instead of showing a green connect button shows a yellow "Update" button. When I press the Update button most of the radio and radio ID information goes blank.

My computer is an HP TouchSmart running Windows 8.1

Tried The Following in addition to more retries than I can count.
Boot up the system using ssdr 1.11
Boot up the system after uninstalling and reinstalling ssdr 1.14.16
Boot up the system on a Dell Laptop running Windows 7 and using ssdr 1.14.16
All of the above resulted in the exact same failure as outlined in paragraph 1.

Any ideas/recommendations will be appreciated.

Tom
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Tom--W4FAS

  • 44 Posts
  • 10 Reply Likes
  • frustrated and confused.

Posted 3 years ago

  • 1
Photo of Tom--W4FAS

Tom--W4FAS

  • 44 Posts
  • 10 Reply Likes
Official Response
IT'S WORKING Thanks Guys!!!!
Somebody mentioned holding the "OK Button" while powering up. I think that's a factory Reset and fixed the problem. I would thank the fellow by name that mentioned the OK Button by name but I cannot find his message. I have received 5 more messages while writing this so I need to get the word out now that my flex 6500 is back on line.

73,

Tom
W4FAS