Looks like September is going to be a busy month for Flex !
Dear valued customer,
The excitement is building here at FlexRadio as production preparation for the new FLEX-6400/6400M and FLEX-6600/6600M models are well under way! I want to take a moment to provide you an update on our progress.
Since the announcement of these radios we have made a few changes in hardware and software that we are pleased to share with you. Based on customer feedback we added a dedicated 1⁄4 inch TRS balanced microphone input to the back panel of the FLEX-6600/6600M. We also incorporated a blue backlight for the FlexRadio front panel logo on the 6400/6600 base models. In July we released SmartSDRTM version 2.0 of which includes the exciting new SmartLinkTM Remote feature allowing you to access your radio from anywhere you have a broadband connection (included with all new radios). We believe all of these things will add to the overall experience of the radio.
The last components for the FLEX-6400M and FLEX-6600M models are currently scheduled to arrive in the factory during the second half of September. Also, the final plastic front panel components for the FLEX-6400 and FLEX-6600 models are expected in late October. This currently places production start up approximately one month behind where we originally estimated. SmartSDR integration is nearing completion and the new models will enter beta testing soon.
Across all electronic industry segments, lead times on components are stretching; in some cases to between 24 and 52 weeks. This is due to increasing economic growth in the US along with the beginnings of a worldwide economic recovery. This fact is providing a more challenging supply chain situation that we, along with everyone else in the electronics industry, will have to manage very carefully. Unfortunately, when demand exceeds supply, speculators step in to buy up inventory and resell it at a high profit exacerbating the problem until the supply/demand balance returns. Fortunately, we placed component orders early this year so we believe we have solidified sufficient supply through the end of 2017, assuming the vendors meet their promise dates. We are working with our suppliers to forecast and bond production requirements beyond 6 months to hopefully mitigate this situation. Our suppliers expect this condition to continue for at least a year.
Regarding delivery estimates, we are going to use a different method for communication. We always try to provide our best estimate for delivery but in reality, it is more about the probability of delivery than a given date. Here is our best estimate for first customer ship date based on the supply chain information we have at this moment:
FLEX-6400M/6600M: September: 25%
FLEX-6400/6600: October 25%
FLEX-6400M/6600M: October: 90%
FLEX-6400/6400M/6600/6600M: November: 99%
From initial customer shipment, we will ramp production to have a daily flow of product over a period of weeks. Given the sheer size of the backlog we expect that it will take us through the end of the year to fulfill all open orders. As we approach your place in the backlog queue, we will reach out to you with an opportunity to adjust your order and finalize payment.
Thank you so much for supporting FlexRadio with your pre-order. We are as eager as you are to get your new state of the art radio into your hands!
It has to be frustrating for manufacturers (including Flex) trying to anticipate what parts you are going to need when you don't have a final design 100% locked in. I would have to think manufacturers end up with parts they cant use because of this.
I am sure it compromises the design too. They have to make a choice of trying to satisfy hundreds of crying customers or wait 6 weeks on a part that might work slightly better.
7:30 mark in video
October is going to be a landmark month for FlexRadio. We are gearing up manufacturing now to get the next generation, industry leading, FLEX-6600M and FLEX-6400M units out the door as well as the PowerGenius XL amplifiers. We expect the first units to come off the line around the end of the month. To top it all off, we are back in stock on Maestro!
Full volume manufacturing ramp up of the new models will occur in the November timeframe with the first of the FLEX-6400 and FLEX-6600 models beginning shipments later in the month. We expect to begin deliveries to the European Union in December after the completion of CE certification.
Due to the overwhelming success of the new radios our backlog has grown well into the second production run. Therefore an order placed today will ship sometime in the January/February timeframe.
Thank you so much for your continued support and for sharing with us in this exciting time! You are the reason for our success.
I got on the list for a 6600 and the amp the day after I got back from Dayton. I have never received either of the update messages that are shown in this thread. At one point I emailed Flex and got verification that I was, indeed, on the list. I've gone back and checked all my deleted mail as well as the spam folder. Nothing.
My email address has remained the same during this time frame and I believe that I verified it when I contacted Flex a few months ago to make sure I was on the list.
I'm afraid I'll miss the notice that my stuff is ready!
Anyone else missing these announcements?
Now I see another post from Rich McCabe over Gerald's signature that is from two days ago. I did not receive any e-mail containing this latest. I wish I knew why. I'd like to receive these updates.
I do have a copy of my 10/2 e-mail to Flex (firstname.lastname@example.org) and assume based on that and their reputation that my order will be honored in the order received. My account page does show the order properly. FR did confirm my 6400 order the was placed on 9/2.
A larger concern is missing the Flex e-mail requesting the balance of payment and subsequently having it inadvertently canceled. They have my cell number so I assume it will all work out. I'm going with that concept.
I think they may be a bit overwhelmed by demand and anyway my expectation is for 1Q18 or so delivery. So, patience.