Finally got my question answered

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I finally got an answer to my question about when versions of Windows Flex tests new releases of SSDR. I had to open a ticket to get the answer from Tim Ellison:

In part Tim says:

We start depreciating support for specific versions of Windows based on
the life cycle determined by Microsoft.  There are two milestones in the operating system life cycle that are important.  The first is Mainstream support which includes bug fixes and Extended support that includes only security patches.


When an operating system reaches Mainstream Support end of life (EOL), we no longer do any active testing with that version and if we discover a software defect that is related to the operating system, it will not be fixed.  

Windows XP, Win7, Vista and Win 8.1 have all reached Mainstream Support EOL.

As I suspected new releases of SSDR are not actively tested with Windows 7 or 8.1 and apparently any bugs related to those will not be fixed

As a Windows 8.1 user I'm a bit concerned that SSDR is not being actively tested for my version of Windows and  bugs may not be fixed

I think that the SSDR documentation should point this out and state clearly what version of Windows SSDR is currently being actively tested on. Otherwise new users of SSDR with older versions of Windows will not be aware that they are in reality purchasing software that has not been actively tested for their operating system and bug fixes may be very limited







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Pat N6PAT

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Posted 5 months ago

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Tim - W4TME, Customer Experience Manager

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Official Response
Pat, I really do not appreciate that you decided to partially repost my response to you when you started this thread by leaving out multiple paragraphs.  Since you did not include everything, I will.

We test SmartSDR with a variety of Windows operating systems.  Primarily we test on Windows 10 since it is the latest version and the one that comes on new PCs purchased.  Win8 and to a lesser degree Win7 are informally tested as part of our QC processes.  For Win8 and Win7, this is primarily done by our alpha team.  Windows XP and Vista are no longer supported.

We start depreciating support for specific versions of Windows based on the life cycle determined by Microsoft.  There are two milestones in the operating system life cycle that are important.  The first is Mainstream support which includes bug fixes and Extended support that includes only security patches.

When an operating system reaches Mainstream Support end of life (EOL), we no longer do any active testing with that version and if we discover a software defect that is related to the operating system, it will not be fixed.  

Windows XP, Win7, Vista and Win 8.1 have all reached Mainstream Support EOL. 

When an operating system reaches Extended Support EOL, we will not prevent you from installing our software on that operating system, but we will no longer provide any support for software issues that may occur.

Both XP and Vista have reached Extended Support EOL.  
Windows 7 will reach this milestone on 14-Jan-2020
Windows 8.1 will reach this milestone on 10-Jan-2023


And let me state unequivocally that we have not yet had a single defect in the SmartSDR for Windows software that was operating system specific.

Lastly, for those others that are not wanting to upgrade SmartSDR because you are running an OS less than Win10, let me remind you that the software that runs your radio is NOT Windows that runs on your PC.  It is the firmware INSIDE the radio.  All SmartSDR does is command and control of the radio, spectrum rendering, and some audio IO management to play audio from your PC speakers and input from a mic if so desired.
(Edited)