Field testing

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  • Question
  • Updated 2 years ago
  • Answered
Just how long is the field testing going to take ?
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FRED W9TB

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Posted 2 years ago

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KY6LA - Howard, Elmer

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Until they have done finding all the obvious bugs issuing fixes testing the fixes and fixing the fixes and testing the fixed fixes
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James Whiteway

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Fixed, or variable fixes? :-)
(Edited)
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KY6LA - Howard, Elmer

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Sometimes fixes break other things that then require fixing too
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Tim - W4TME, Customer Experience Manager

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Official Response
Fred, the answer is field testing will conclude when FlexRadio feels that the product has reached a quality level where it can be released based on the feedback from our testing team.  This is no different than the quality process that we undertake when releasing software. It is challenging to quantify something like a specific time period when there are still a few unknowns to be known that come to light when our testing team puts the new product through a series of real-world use cases.

And I can honestly tell you that everyone at FlexRadio and I mean everyone wants nothing more than to ship you your new radio or amplifier as soon as possible.  It is our singular focus as it has been for the past months.  It is easy to give in to external pressures and relax your quality processes to meet an arbitrary ship date.  We want to provide the best user experience possible with our products and it is going to take just a little longer to achieve that goal.  We appreciate your patience.  Thank you.
(Edited)
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James Whiteway

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From posts I've seen elsewhere, it would seem Icom is having just this problem. Releasing before enough real world testing has taken place. Even though I am anxious to get my 6600M, I would rather testing is as complete as reasonably possible, before I put it thru it's paces at my place.
James
WD5GWY
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Gerald - K5SDR, Employee

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Let me add that there are no known problems with either the production hardware or software for the new radios.  This is our fifth generation direct sampling, network based radio design going back to 2008 for the government.  In fact for a large number of you, your radio is already assembled and tested waiting to pull the trigger for shipment.

Since there is only one SmartSDR that runs all radios, we have to make sure that we have completed appropriated field testing on all FLEX-6000 models before general release.  This is to make sure we haven't missed something in the software merge for all the new hardware products on to the SmartSDR general release.  We also want to make sure the user experience is right out of the box.  You want us to take that kind care I am sure. 

None of you want it sooner than I do.  Soon means soon but not sooner than it should be.  ;>)  

73,
Gerald
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Clay N9IO

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Proud and elated to own one of these radio's Gerald.
Compliments and congratulations to you and your staff.
Merry Christmas and thanks for doing it your way.
Simply the best!
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Jim K4JAF

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Very helpful and informative post.  Many thanks and happy holidays to the Flex staff....
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Varistor

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@WD5GWY,

OMG, the owner feedback on the 7610, including from Rob Sherwood, is terrible! Can't believe it Icom would release a radio like this.

See it for your self http://www.eham.net/reviews/detail/13607
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Bill -VA3WTB

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Looks like they like the radio to me,,why shouldn't they?
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Varistor

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Yes, people do like the radio. James was trying to spread rumors to the contrary:
From posts I've seen elsewhere, it would seem Icom is having just this problem. Releasing before enough real world testing has taken place.
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Marc Lalonde

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Howard   i tink that kind answer generate lot of frustration 

now is much more hardware related ,so flex have already prototype on hand since at least Xenia  ,based on picture of flexinsider  it have at least over 60 radio near complete and PCB for ~150 more ,i think that if flex put million of dollars in part to assemble PCB , it knot that that it work flayless

so beta testing of radio it much more for testing very minor production glitch  so usually short time
think that it likely that flex start to ship right after Xmas holiday

not to forgot that seem that Beta Team have on had since some time now the new Smartsdr
so part of the testing job is already started

think to said something like 15 January some of the first batch radio will be delivery  is a good guest 


 
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Ria - N2RJ, Elmer

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Without going into a lot of details, it's more than just minor glitches. A lot of what we do as alpha testers is UAT - User Acceptance Testing. We come from a wide cross section of the amateur community. I am a contester and DXer, but I also rag chew. Some of us like nets. Some like CW operation. One guy is a hard core VHF/UHF operator and uses transverters a lot. Then you have multi op stations like K9CT who basically put everything through its paces on a contest weekend. If we don't like something we let the dev team know. They will come back to us with modifications, we test and provide our feedback. 

Personally I don't want anything reaching you that I won't like using myself. I look at competitive products and also observe other operators' style of operating. I monitor the contest reflectors and the contest results to see who scored how high using what equipment and how. All of this gets fed back to the team when I see something I wish Flex would do, or that they can do better. 

As for this new release, there are a number of factors at play. There are at least five new hardware products - 6400, 6600, and M versions, and the Power Genius XL. All of them are integrated with this new version of SmartSDR. 
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Marc Lalonde

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HI Ria   i have made reference to "hardware" part of the radio 
since software glitch not delay the production of the radio , even if ship only when all work  , that what make SDR great , after radio is out , radio still in evolution 
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Clay N9IO

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Marc I think your time table is likely accurate (just my opinion from what has already been stated).
And if I may get in on "The Fix" Howard is speaking in jest, just a little while longer and very much worth the wait.
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KY6LA - Howard, Elmer

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Je plaisantais sur le correctif du correctif parce que j’étais fatigué des gens poser la même question maintes et maintes fois
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Marc Lalonde

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;-) pas de rancune cetait pas personnel  , must admit that i was bit upset today ,yesterday snow storm leave 18" of snow so likely that now that must wait for next April  for going back to air so likely miss for sure  Bouvet on EME

guest it time for me to work for fit snow thrower into a ski-doo  
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Dan -- KC4GO

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Keep in mind that there is also a release of SmartSDR that will need to be ALPHA tested with the new hardware. 
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Tim - W4TME, Customer Experience Manager

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They go hand in hand as the new hardware is dependent on the new software.
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Clay N9IO

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It'll be good (fingers crossed)...
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Jim K4JAF

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All these comments make me believe shipment will not begin "SOON".  I hope I am mistaken..  
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David Decoons wo2x, Elmer

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Not sure of exact timeframe for word "soon" but Flex has already been testing in-house. 

The reason for field testing is what Ria outlined above, in the real world we can help verify and test many more configurations with peripheral hardware and software than you can in a lab environment.

Since the new radios and software are built to support the old radios as well we also need to ensure that the existing radios continue to work without any regressions.

Even though the time for releases is longer than people would like the quality of the releases is much better than early on in the history of the 6000 series. I thought the 2.0 rollout went very smooth.

Dave wo2x
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Jim K4JAF

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The Flex definition of soon has been lengthened drastically from its Webster definition.  I just hope the field testing doesnt drag out for another few months.
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Jerry Gardner

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I wish Flex would follow the Apple model of new product announcements with the products available in volume a week after the announcement.
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WW1SS - Steve

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I think if Flex had the operating capital that Apple has they would probably do that
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KC2QMA_John

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I was really hoping to have a new 6600M under the tree this year but it doesn't look like that’s going to happen. ;(
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James Whiteway

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We shall survive!
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Neil D Friedman N3DF

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Apple announced the new iMac Pro on June 5 and some versions are just now becoming available--have to wait until January for other versions.
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Mike - VE3CKO, Elmer

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I FRS followed the Apple model that would mean we would have millions upon millions of hams and you think there is QRM now. Apple can accommodate because they have the numbers to commit to very large production runs.
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Matt (K0KB)

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If I was to look at it objectively I would say that the Power Genius XL has been in field testers hands for one month and they haven’t sent the two week notice pre-ship invoice e-mails out to customers yet. I would imagine you’re looking at a Feb ship date for the first batch of 6400/6600s if they do make it to field testers hands next week. January is probably unrealistic.
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Marc Lalonde

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yup Soon is not so soon   , on my side have ordered 7610 that now stock @ DXE
and it will have it on hand soon since it ship it tomorrow
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Jim K4JAF

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I have considered ordering one of the 7610s as can justify it as my Xmas present (also saw my first used one for sale today), but I love my Flex radios and just not sure I can live with the small panadapter and low resolution of the Icom.  Also about $900 higher in price..  
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Rich McCabe

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I am looking forward to getting mine, but I have no doubt Flex wants it to ship even more than I do.

With a new updated model includes the fact you have to phase out of the previous version (6300 and 6500 in this case). Flex started this process months ago and currently does not have much for product to sell.  

I am positive this delay is more painful to them as it for me.


Rich
kd0zv
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Tim - W4TME, Customer Experience Manager

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Since this post has been asked and answered, I am inclined to close it since the recent replies are going off topic.

This conversation is no longer open for comments or replies.