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Posted 1 year ago
KY6LA - Howard, Elmer
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KY6LA - Howard, Elmer
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Tim - W4TME, Customer Experience Manager
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And I can honestly tell you that everyone at FlexRadio and I mean everyone wants nothing more than to ship you your new radio or amplifier as soon as possible. It is our singular focus as it has been for the past months. It is easy to give in to external pressures and relax your quality processes to meet an arbitrary ship date. We want to provide the best user experience possible with our products and it is going to take just a little longer to achieve that goal. We appreciate your patience. Thank you.
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James
WD5GWY
Gerald - K5SDR, Employee
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Since there is only one SmartSDR that runs all radios, we have to make sure that we have completed appropriated field testing on all FLEX-6000 models before general release. This is to make sure we haven't missed something in the software merge for all the new hardware products on to the SmartSDR general release. We also want to make sure the user experience is right out of the box. You want us to take that kind care I am sure.
None of you want it sooner than I do. Soon means soon but not sooner than it should be. ;>)
73,
Gerald
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Compliments and congratulations to you and your staff.
Merry Christmas and thanks for doing it your way.
Simply the best!
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OMG, the owner feedback on the 7610, including from Rob Sherwood, is terrible! Can't believe it Icom would release a radio like this.
See it for your self http://www.eham.net/reviews/detail/13607
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From posts I've seen elsewhere, it would seem Icom is having just this problem. Releasing before enough real world testing has taken place.
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now is much more hardware related ,so flex have already prototype on hand since at least Xenia ,based on picture of flexinsider it have at least over 60 radio near complete and PCB for ~150 more ,i think that if flex put million of dollars in part to assemble PCB , it knot that that it work flayless
so beta testing of radio it much more for testing very minor production glitch so usually short time
think that it likely that flex start to ship right after Xmas holiday
not to forgot that seem that Beta Team have on had since some time now the new Smartsdr
so part of the testing job is already started
think to said something like 15 January some of the first batch radio will be delivery is a good guest
Ria - N2RJ, Elmer
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Personally I don't want anything reaching you that I won't like using myself. I look at competitive products and also observe other operators' style of operating. I monitor the contest reflectors and the contest results to see who scored how high using what equipment and how. All of this gets fed back to the team when I see something I wish Flex would do, or that they can do better.
As for this new release, there are a number of factors at play. There are at least five new hardware products - 6400, 6600, and M versions, and the Power Genius XL. All of them are integrated with this new version of SmartSDR.
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since software glitch not delay the production of the radio , even if ship only when all work , that what make SDR great , after radio is out , radio still in evolution
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And if I may get in on "The Fix" Howard is speaking in jest, just a little while longer and very much worth the wait.
KY6LA - Howard, Elmer
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guest it time for me to work for fit snow thrower into a ski-doo
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Tim - W4TME, Customer Experience Manager
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David Decoons wo2x, Elmer
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The reason for field testing is what Ria outlined above, in the real world we can help verify and test many more configurations with peripheral hardware and software than you can in a lab environment.
Since the new radios and software are built to support the old radios as well we also need to ensure that the existing radios continue to work without any regressions.
Even though the time for releases is longer than people would like the quality of the releases is much better than early on in the history of the 6000 series. I thought the 2.0 rollout went very smooth.
Dave wo2x
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Mike - VE3CKO, Elmer
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and it will have it on hand soon since it ship it tomorrow
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With a new updated model includes the fact you have to phase out of the previous version (6300 and 6500 in this case). Flex started this process months ago and currently does not have much for product to sell.
I am positive this delay is more painful to them as it for me.
Rich
kd0zv
Tim - W4TME, Customer Experience Manager
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