Fantastic Service for my Flex 6700!

  • 1
  • Praise
  • Updated 3 weeks ago
My Signature Model 6700 PA Temp was being reported as -273 degrees c.  (Great Fans!!!)

Although Flex stated Warranty repairs would take two weeks and there was no estimate for out of warranty work, Flex repaired my radio in 8 days and had it back in my shack ASAP!

What more can anyone ask?

Thanks Flex

Ken Moak, km8am
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km8am

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Posted 3 weeks ago

  • 1
Photo of Bob Gerzoff, WK2Y

Bob Gerzoff, WK2Y

  • 171 Posts
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Interesting.  That's absolute zero.  Can't help but wonder if that's the range of the temperature sensor...ahem. 
Happy New Year and 73,
Bob, WK2Y
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Paul - K6HR

  • 79 Posts
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I have had similar experiences with Flex service. It's evident that the folks in the Flex service department take the job seriously. At work I deal with manufacturers service dept's every day and very few come close to Flex in my experience.
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Jerry - W2TXB

  • 88 Posts
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They are indeed excellent and prompt. I had a problem with my 6700 a while back and the out of warranty repair took very little time, even with a "burn-in". Good stuff! :)

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Jim Gilliam

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Thanks for the report. I have had similar experiences and Tim went out of his way to help me. It is nice to deal with an American company that cares.


Jim, K6QE
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Mike Sonn

  • 45 Posts
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I've sent radios in for service, both in and out of warranty.  Saw no difference in service level.  Was always told 2 weeks, never waiting that long.

Having worked in the customer service industry for a few years, it is ALWAYS better to under promise and over deliver.  Flex clearly understands this concept.

Mike
KF9AF
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Bill Roberts

  • 223 Posts
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Back in 2010, I received a new, loaded Flex 5000 with hardware rattling around inside. Flex asked me to overnight or to them. I had it back in 4 business days. That explains why I've also owned a 6300 and presently, a 6600. Try doing that, Icom!