To my fellow European amateurs (mainly)

  • 2
  • Praise
  • Updated 3 years ago
  • (Edited)
All of us European customers maybe get jealous of our American fellow hams when we hear about the standards of service when their rigs get calibrated or serviced by Flex in Texas.

I can honestly say to my fellow European amateurs that we have nothing to worry about. My rig is on the way back from Norbert Wrede, the Flex European engineer. He is a most pleasant and knowledgable chap and he has kept me fully informed about what is going on with my rig and he has been happy to answer technical questions.

It took a week for my rig to get to Norbert. For some reason, my retailer had to get it and then he sent it on to Norbert. He had it for about a day and it is on its way back to be via DHL and I have been given the tracking number. AIUI, the (re)calibration is automatic. I was even sent a high quality photo of my rig on the bench.

As I have said, I do not go on the air every day, but I have really missed having my 6300 sitting next to me.

We are in excellent hands on this side of the pond and I would like to say a BIG "thank you" to Norbert. I would also like to thank Flex for having arranged for such an excellent facility for us here and for finding Norbert.

73 de Guy G4DWV/4X1LT
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  • over the moon.

Posted 3 years ago

  • 2
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Steven G1XOW

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Guy, I know you are not easily swayed, so your praise means a lot. Thanks. Hoping never to need Norbert really , but good to know.
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Peter Bacon

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I've had to send on different occasions my 6700, and Maestro to Germany for repair and got excellent service.  It needed a replacement Maestro but luckily they had a spare!  They are very knowledgable and efficient in the German Service Centre.  73 Peter G3ZSS