Enable a problem capture process

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  • Idea
  • Updated 4 years ago
  • Under Consideration

There have been many problems reported where a system restart, with or without a database reset, has "corrected" the problem; as in the problem does not reappear.  This does not capture information for true problem correction.

Premise:  One: There is non-volatile memory available on the hardware, such as where the database is stored and this memory may be selectively reset.
   Two: A button combination or on the 6300 such as "power button double click" that may be recognized by a high priority error thread.

Idea: The internal software may self detect a major failure OR be externally signaled by a method to be determined (front or rear panel) that will record software status and trace information as well as database status into non-volatile memory.

AND: A method to make a standardized copy of the latest information on a file (SSDR or specialized GUI using the API) that can be recorded and/or forward the contents to a FRS support site.

AND: A method within FRS to analyze the captured trace information.

I suspect you have diagnostic trace information inside your software that would be useful for both in-house or in-customer detected errors.

Respectfully
Stan Williams - VA7NF

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Stan - VA7NF

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Posted 4 years ago

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