Email notifications not working. I was getting notifications from the community but now I get none. I checked my SPAM and I checked my profile, there does not see,m to be a problem on my end. Can someone look into this?? Thanks
Posted 2 years ago
This is a common problem with the getsatisfaction system. It’s happened to me twice. You need to submit a squawk directly to the getsatisfaction support team explaining your problem. There’s a ham there who responds quickly and knows which buttons to push to fix things. Their system thinks your messages are bouncing back as suspected spam and it immediately puts you in mail jail. Unfortunately there’s nothing FRS can do themselves.
That's interesting. I've emailed them twice and so has my mail service about this. My callsign@domain email won't work any more but any other address on the same domain works so I've had to move to a new address. HORRIBLE!
I guess I'm going to have to call them 877-339-3997
Ask for Cormac or Tim. Tim is a Ham but both have fixed my many problems promptly. In my case the ongoing problems were caused by my email provider in Australia, Telstra, not Get Satisfactions. Telstra's robots decided that volume of emails I received from the Community was so high that is was judged to be spam and therefore it was bounced back to Get Satisfaction, who then presumed my email account had been closed down.
Very frustrating but easily fixed by contacting Tim or Cormac.
GL Winston VK7WH
Very frustrating but easily fixed by contacting Tim or Cormac.
GL Winston VK7WH
That's essentially what Tim told me, i.e., they got a bounce back spam notification for my email address. Still doesn't make total sense. I never heard of spam being bounced back. It's supposed to be silently discarded. And even if spam bouncebacks are being performed then why don't my numerous other sources of forum digests treat me similarly. I think Getsatisfaction need to inhibit this behavior in their system as it is a net-negative for the users.
The better approach is to at least allow re-validating the address. If it can be validated then it bloody well isn't spam, right?
Go to your profile and turn them off. Easy peazy.
Great! Didn't know it existed. Took care of it! Too many other things going on to figure out every site and setting on the internet for things that are low on the priority list.
So I opened a support ticket with them. You get a nice acknowledgement that the ticket is open. 24 hours now and still waiting. Included in the body of the message is...
"If you need faster support, and your issue doesn’t require the sharing of private information, consider posting in our customer community where other GS employees, Champions, and customers help each other out: https://getsatisfaction.com/getsatisfaction"
But if you go there and try to login with the same account you are already using...
"We have encountered a problem. Please try your request again later."
That's just beautiful. I've tried later, several times.
I'm getting the feeling that this "service" is a shoestring binding two PCs together in somebody's closet.
"If you need faster support, and your issue doesn’t require the sharing of private information, consider posting in our customer community where other GS employees, Champions, and customers help each other out: https://getsatisfaction.com/getsatisfaction"
But if you go there and try to login with the same account you are already using...
"We have encountered a problem. Please try your request again later."
That's just beautiful. I've tried later, several times.
I'm getting the feeling that this "service" is a shoestring binding two PCs together in somebody's closet.
Tim - W4TME, Customer Experience Manager
GetSatisfaction, like all services that rely on mass email notification, has a "bounce" feature, meaning that if it can't deliver email for a period of time, it will stop trying.
Update your support ticket as ask if your email has been suspended due to non-delivery events.
Update your support ticket as ask if your email has been suspended due to non-delivery events.
Hi Tim,
It's more than just a "stop trying" thing. Sometimes email accounts get messed up and then restored. There is no way to re-validate the address once they block it. It appears that you are able to send the validation email but it is never sent.
I've replied to the ticket with your suggested verbiage.
It's more than just a "stop trying" thing. Sometimes email accounts get messed up and then restored. There is no way to re-validate the address once they block it. It appears that you are able to send the validation email but it is never sent.
I've replied to the ticket with your suggested verbiage.
Tim took care of it just now. I asked him for a feature request to remove an address from the blocked list if a successful validation can be performed.
With all of these false positives (I've had two now.) they would have already thunk up a reasonable solution to save us and them a lot of bother.
In my case it might not have been a false positive. I moved my entire mail domain from a VM at home to a provider. And there were a few hours where the domain was unavailable.
But providing a mechanism for the user to cure it without an act of Congress would be all upside for everybody.
But providing a mechanism for the user to cure it without an act of Congress would be all upside for everybody.
