Email notifications not working

  • 1
  • Problem
  • Updated 1 week ago
Email notifications not working.  I was getting notifications from the community but now I get none.  I checked my SPAM and I checked my profile, there does not see,m to be a problem on my end.  Can someone look into this??  Thanks
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Steve

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Posted 2 weeks ago

  • 1
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Roy - W5TKZ

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Steve, did you get this reply?

Roy - W5TKZ
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Alan W4FBI

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or this one?
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Clay N9IO

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Just been a slow day.
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Ernest - W4EG

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I had to laugh at this notifications.
I am getting so much email from Flex Forum that I am considering stopping Gmail and Outlook account on my cellphone: And just go back to reading them on the forum. 
Steve consider the blessing!
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Frank WA3NHK

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This is a common problem with the getsatisfaction system. It’s happened to me twice. You need to submit a squawk directly to the getsatisfaction support team explaining your problem. There’s a ham there who responds quickly and knows which buttons to push to fix things. Their system thinks your messages are bouncing back as suspected spam and it immediately puts you in mail jail. Unfortunately there’s nothing FRS can do themselves.
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Danny K5CG

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That's interesting. I've emailed them twice and so has my mail service about this. My callsign@domain email won't work any more but any other address on the same domain works so I've had to move to a new address. HORRIBLE!
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Danny K5CG

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I guess I'm going to have to call them 877-339-3997
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Winston VK7WH

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Ask for Cormac or Tim. Tim is a Ham but both have fixed my many problems promptly. In my case the ongoing problems were caused by my email provider in Australia, Telstra, not Get Satisfactions. Telstra's robots decided that volume of emails I received from the Community was so high that is was judged to be spam and therefore it was bounced back to Get Satisfaction, who then presumed my email account had been closed down.

Very frustrating but easily fixed by contacting Tim or Cormac.

GL Winston VK7WH
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Frank WA3NHK

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That's essentially what Tim told me, i.e., they got a bounce back spam notification for my email address.  Still doesn't make total sense.  I never heard of spam being bounced back.  It's supposed to be silently discarded.  And even if spam bouncebacks are being performed then why don't my numerous other sources of forum digests treat me similarly.  I think Getsatisfaction need to inhibit this behavior in their system as it is a net-negative for the users.
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Danny K5CG

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The better approach is to at least allow re-validating the address. If it can be validated then it bloody well isn't spam, right?
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Wayne

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Actually I noticed this also and am really enjoying the peace, there should be a way to post without getting bombarded with email notifications!
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Rick WN2C

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Go to your profile and turn them off. Easy peazy.
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Wayne

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Great! Didn't know it existed. Took care of it! Too many other things going on to figure out every site and setting on the internet for things that are low on the priority list.
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Winston VK7WH

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Or, mark the box to only receive new posts, and only follow those posts that interest you. That will keep you across anything new as well as significantly reducing the total number of emails received

Winston VK7WH
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Danny K5CG

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So I opened a support ticket with them. You get a nice acknowledgement that the ticket is open. 24 hours now and still waiting. Included in the body of the message is...

"If you need faster support, and your issue doesn’t require the sharing of private information, consider posting in our customer community where other GS employees, Champions, and customers help each other out: https://getsatisfaction.com/getsatisfaction"

But if you go there and try to login with the same account you are already using...

"We have encountered a problem. Please try your request again later."

That's just beautiful. I've tried later, several times.

I'm getting the feeling that this "service" is a shoestring binding two PCs together in somebody's closet.
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Tim - W4TME, Customer Experience Manager

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GetSatisfaction, like all services that rely on mass email notification, has a "bounce" feature, meaning that if it can't deliver email for a period of time, it will stop trying.

Update your support ticket as ask if your email has been suspended due to non-delivery events.
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Danny K5CG

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Hi Tim,

It's more than just a "stop trying" thing. Sometimes email accounts get messed up and then restored. There is no way to re-validate the address once they block it. It appears that you are able to send the validation email but it is never sent.

I've replied to the ticket with your suggested verbiage.
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Danny K5CG

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Tim took care of it just now. I asked him for a feature request to remove an address from the blocked list if a successful validation can be performed.
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Frank WA3NHK

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With all of these false positives (I've had two now.) they would have already thunk up a reasonable solution to save us and them a lot of bother.
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Danny K5CG

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In my case it might not have been a false positive. I moved my entire mail domain from a VM at home to a provider. And there were a few hours where the domain was unavailable.

But providing a mechanism for the user to cure it without an act of Congress would be all upside for everybody.