Elmers and Alphas?

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  • Updated 1 year ago
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@Tim,

Outside of the USA, how many Alphas and Elmers are there please?   ...and what countries are they in?

From the EU side of the pond, it can sometimes feel like the rest of the world suffers from US border syndrome, so I am wondering what representation and input anyone is having outside of the US. For examples :-

-"FCC rules say"...FCC has no jurisdiction beyond US border!
-Trade-up programmes
-Competent service centres
-Band plans vs 60m in EU countries
-Ability to create, distribute and edit Turf files for EU countries
-Noise mitigation, QRN/QRM is not a global standard, my noise is not your noise.

@ALL please don't make this another FRS bashing thread. That is not what I want. I'm hoping for a better, more proportionate, and more global approach to service and support to EU/RoW customers, and stronger representation of their own local interests, operating practices, local conditions etc.

73 de Steve G1XOW
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Steven G1XOW

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Posted 1 year ago

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Tim - W4TME, Customer Experience Manager

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Official Response
And I was trying to take a day off for the first time in the last 12 days....

We have EU representation on both the the alpha team and as company advisors. I will not divulge their identity to protect their privacy. They can identify themselves if they choose.

Creating and distributing TURF files for non-US customers is the responsibility of the entity selling the radio. FlexRadio Systems augments that process when necessary. TURF designations and transmit bandwidth ranges are managed by us. We are very responsive to band changes as they are delivered with new releases of SmartSDR.

Trade up /in programs are at the discretation of the distributor as they are independent businesses. We are planning to work with them to see if there is something we can do to assist. Please inquire with your dealer regarding their plans to provide this type of service.

The FCC regulates FlexRadio as a radio manufacturer. We are required to adhere to specific countries regulations in order to export and sell our products, this includes CE and the FCC. We carefully evaluate these regulations and define our business practices to ensure that there isn't any ambiguity in compliance.

We have a very competent service center in Germany to service our products the EU and surrounding countries. Since our radios are multiprocessor embedded systems, they require additional skills to repair and service. We hope to be able to expand our service network in the future, especially in the Asia Pacific region.

Noise mitigation. Noise is a very complex waveform and it is true that my noise is not your noise. It is unfortunate that this is the case and a one size fits all solution is not possible. As with all features and capabilities in our radios, features can be modified in the future with a software upgrade. If new algorithms are available that can provide significient improvement, we will consider them for inclusion in SmartSDR. This is not a promise nor is there a time frame for addressing this particular concern.
(Edited)