Brand
new PC, Win 10 64 bit, SSDR 1.7.30.
Using in conjunction with Log4OM, OmniRig, VSP Manager, WSJT-X and
JTAlertX, all latest versions. Flex
6500. Initially worked nicely with digi
modes (any initial issues due to me not being extra careful with file locations
after migrating the old Log4OM database and settings and reconfiguring LOTW).
For several days following the new install all seemed fine but now I receive a report on boot up, even before loading SSDR, advising that “an error has occurred while trying to open a DAX sound device”. Seems this is a fairly common problem.
Sometimes DAX works OK and WSJT-X, etc. are fine, although I still get a “Driver Error” in the Mic Stream setting in the DAX control panel. Other times, nothing works and in the DAX control panel TX Stream: Not connected. Mic Stream: Driver Error. RX Stream 1: Not connected.
I’ve removed then reinstalled SSDR numerous times (including removing the DAX drivers), installing both as Administrator and not. I’ve tried using SSB into a dummy load and using the monitor function it sounds find thru my headphones. That’s despite the Mic Stream showing a driver error. It is inconsistent.
One of the annoying things is that it was working perfectly for several days, then decided not to play ball. Usually uninstalling and reinstalling, rebooting solves most of these inexplicable errors, but not in this case. It may be associated with a Windows ‘Sound’ setting, I’m not sure.
I know this has come up before and looking back thru earlier posts I’m not sure what is the definitive solution...
Any suggestions welcome!
Jeff – G4IUA
Posted 3 years ago
Jeff,
I just went through those issues this week with FRS Dudley;he managed to resolve it in less than 2 minutes.
The first thing you have to do is to download Tim's Win10 how to remove FVSP. However, if he has not updated the instructions that tells you how and where to install VSP.
The VSP instructions are on the (in my case) C:\ drive inside SmartSDR v1.7.30 were the VSP driver are located.!!!
I wasted several days installing, removing and re-install all the Flex software; following Tim's instructions:
I placed a HelpDesk request. However, as I said before, Dudley remote control using TeamViewer and went directly to the SmartSDR folder and solved my issue.
I just went through those issues this week with FRS Dudley;he managed to resolve it in less than 2 minutes.
The first thing you have to do is to download Tim's Win10 how to remove FVSP. However, if he has not updated the instructions that tells you how and where to install VSP.
The VSP instructions are on the (in my case) C:\ drive inside SmartSDR v1.7.30 were the VSP driver are located.!!!
I wasted several days installing, removing and re-install all the Flex software; following Tim's instructions:
I placed a HelpDesk request. However, as I said before, Dudley remote control using TeamViewer and went directly to the SmartSDR folder and solved my issue.
David Decoons wo2x, Elmer
Hi Ernest
DAX has nothing to do with VSP. flexVSP fix was for SmartSDR Cat issue.
See my other respomse for DAX issue.
73
Dave wo2x
DAX has nothing to do with VSP. flexVSP fix was for SmartSDR Cat issue.
See my other respomse for DAX issue.
73
Dave wo2x
(Edited)
Thanks David, I thought that was also part of the same issue.
I stand corrected. 73
I stand corrected. 73
David Decoons wo2x, Elmer
Dave: some of the sound settings were incorrect, as you suggested. Under Playback the default device is now Speakers, Realtek HD audio. Under Recording for some reason my options are different and although no DAX audio (RX1, etc.) nor DAX Reserved are selected as default. I am presented with the following options: Mic: Realtek HD audio (not plugged in), Line in: Realtek HD audio (not plugged in), Stereo Mix - Realtek HD audio. I've tried making the Stereo mix as the default (Mic and Line In won't let me make them default).
If DAX has nothing to do with VSP, I guess the blue screen there was just a red herring.
If all else fails I might have to see if I can set up a TeamViewer session with someone; I'm sure it is simply resolvable, especially as originally it worked perfectly.
I'd appreciate any further input anyone might have!
Jeff - G4IUA
If DAX has nothing to do with VSP, I guess the blue screen there was just a red herring.
If all else fails I might have to see if I can set up a TeamViewer session with someone; I'm sure it is simply resolvable, especially as originally it worked perfectly.
I'd appreciate any further input anyone might have!
Jeff - G4IUA
David Decoons wo2x, Elmer
Hi Jeff,
I sent you a direct email regarding TeamViewer
Dave
Jeff, yes, open a help desk ticket and let FRS sort it out.
Tim - W4TME, Customer Experience Manager
David Decoons wo2x, Elmer
so sick of this DAX driver error !
tried EVERYTHING even a fresh format and different OS install !
i hate the fact that the flex guys on this site turn it into a "ticket" and nothing is ever truly resolved ! cmon flex SORT YOUR SOFTWARE OUT !
You have tried everything ? Have you opened a help desk ticket ? You seem to hate help tickets. I like them because I have had zero dax issues. Flex software has worked great for me. Sorry you seem to be having issues.
Flex trouble shooters are pretty sharp. If you open a help desk ticket, I bet ya they will get you squared away.
Flex trouble shooters are pretty sharp. If you open a help desk ticket, I bet ya they will get you squared away.
(Edited)
i can only assume you don't use digimodes,
also "You seem to hate help tickets. I like them because I have had zero dax issues." ... what ?? lol
I have used digi modes and dax since Sep 2014. You can lol at me all you want but you seem to be the one with issues not me. If you opened a help desk ticket for your issues I would not have to hear about your issues....lol back at ya. I tried but I see why you have problems.
(Edited)
the only one with issues ??? maybe you should read up the rest of this post .. smh ..LOL
They have been resolved. You wallow.
always one .. every where.. always one..
don't bother replying, I'm not interested..
(Edited)
Try a mirror. Again I do not have your issues and have given you the answer to resolve yours. You can be hard headed or get the help you need. Your choice.
cheers
cheers
comments from the likes of you are NOT helpful.. end of conversation.
How can you even conclude that when you have yet to open a help desk ticket ? I am confident they will be able to resolve your issues.
(Edited)
David Decoons wo2x, Elmer
Rob
Are you loading the beta builds of Windows 10 by chance?
I have found the Windows 10 upgrades break the DAX device enumeration. This is something that can be fixed via TeamViewer if you need assistance.
Prior to loading each new build of Windows 10 I delete any virtual com ports, close DAX and CAT then uninstall SmartSDR completely. After the Win10 upgrade I reinstall the latestSmartSDR with both DAX and CAT then create needed virtual serial ports.
Dave wo2x
Are you loading the beta builds of Windows 10 by chance?
I have found the Windows 10 upgrades break the DAX device enumeration. This is something that can be fixed via TeamViewer if you need assistance.
Prior to loading each new build of Windows 10 I delete any virtual com ports, close DAX and CAT then uninstall SmartSDR completely. After the Win10 upgrade I reinstall the latestSmartSDR with both DAX and CAT then create needed virtual serial ports.
Dave wo2x
David Decoons wo2x, Elmer
I think what Mike is saying is opening a Help Desk ticket is the easiest way to get your DAX working.
There are many of us that are not having issues and others that do. I've personally helped quite a few people who had corrupted DAX drivers resulting from a Windows upgrade. Windows does not properly enumerate virtual devices during Windows updates.
Rob if you want help email me direct. My email is good on QRZ
Dave wo2x
There are many of us that are not having issues and others that do. I've personally helped quite a few people who had corrupted DAX drivers resulting from a Windows upgrade. Windows does not properly enumerate virtual devices during Windows updates.
Rob if you want help email me direct. My email is good on QRZ
Dave wo2x
I hear you but ive read quite a lot of post that were cut short without any real fix because the admin said it was "fixed" simply not true.. I really don't like the way things are done here..
as to my issue, I have tried win 7, win 10, vista, back to 10 ( terrible os on a pc) but now its finally working, ! well it was until i just updated to the new smartSDR 1.8.. alas FLDIGI is not working now due to the live mic "improvement"
flex is a nice radio When it works !
(Edited)
David Decoons wo2x, Elmer
Rather than complain of other posts let's concentrate on getting your system working. Upgrading to new OS without doing a clean install will most likely corrupt DAX due to how Windows handles virtual devices. Same thing happens to VSP Manager and other third party virtual device software.
My offer stands. Contact me direct and I will work with you via Team Viewer to resolve your issue. You will be able to watch and follow along. We can chat on Skype or phone while doing it.
Dave wo2x
My offer stands. Contact me direct and I will work with you via Team Viewer to resolve your issue. You will be able to watch and follow along. We can chat on Skype or phone while doing it.
Dave wo2x
Dave I really appreciate your kind offer.
got the 1.8 sorted out, was a silly mistake by me.. but my point remains.. I was up the ENTIRE NIGHT changing operating systems back and forth.. hence im a bit tee.d off.. but all is well .. for the moment :)
cheers rob
(Edited)