Customer Service

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  • Question
  • Updated 1 year ago
Is anyone home?? I’ve called 4 times now for support on my new 6400 troubles.. The nice lady who answers the calls keeps saying the same thing .. no one is available but they will call back shortly.. still waiting two days now.. I have an open ticket about no 6m output and only max 45watts on 10m and gradually gets better on 40m at 92 watts out into a DL5k palstar..
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Art - N4QNT

  • 68 Posts
  • 17 Reply Likes
  • very frustrated

Posted 1 year ago

  • 1
Photo of Wayne


  • 614 Posts
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be sure dxp is off and enable audio mtr on phone/cw mtr to see mod audio without transmitting. adjust your mic gain to close to 0 db peaks when speaking.

Just some things you can check on while your waiting on the mothership to phone home.
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Tim - W4TME, Customer Experience Manager

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Art, we are taking care of you.  I'd like to reference this Community post for other that have existing support cases.  Thank you.