Can't get SmartLink working, need help.

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  • Updated 1 year ago
  • Solved
OK, I give up.  I need some help.  Try as I might, I can not get SmartLink running.  Here's my current configuration:  Netgear DM111 DSL modem/router at 192.168.0.1, feeding a Netgear R6400 router at 192.168.1.1, uPnP enabled, manual port forward also set to TCP 4994, UDP 4993.  No matter which configuration I try, the SmartLink test fails.  I have a help ticket open, and had one email from Dudley with a suggestion I do a cold boot to factory defaults on the 6500 which I did (several times, in fact, as well as doing a total uninstall/reinstall), but no luck.  I've reset both the modem and the R6400 router, and all other internet and WiFi functions work fine.  The 6500 and the desktop computer are both plugged into the R6400...the only things plugged in...everything else in the house runs on WiFi.  The desktop has a good internet connection, and the 6500 works fine otherwise, and all of the third-party software is communicating with the internet as it shoud, just not SmartLink.  I need ideas....

Rick, W0FG
Photo of Rick Hadley - W0FG

Rick Hadley - W0FG

  • 580 Posts
  • 121 Reply Likes

Posted 1 year ago

  • 2
Photo of Rick Hadley - W0FG

Rick Hadley - W0FG

  • 580 Posts
  • 121 Reply Likes
Official Response
Got it working thanks to some serious offline help from Tony. Michael, your suggestions were part of the fix, but additionally, we had to use manual port forwarding on the modem, a process that was anything but clear cut in the NETGEAR modem setup. In any event, it's working now, though the thruput on my ATT MiFi hotspot is rather marginal. I'll try to find another hotspot in town to try it from. Thanks to all for your help, and Tony, I owe you a steak dinner if you're ever up this way!