Cant connect to radio through smart link

  • 2
  • Problem
  • Updated 3 weeks ago
Smart link sees radio, but comes back to not connected screen. Smart link status logged in. Sees radio with blue dot. Tap to connect, and it just keeps returning to not connected screen.
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Scott N8UMW

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Posted 3 weeks ago

  • 2
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Bill -VA3WTB

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What Version are you using?
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Scott N8UMW

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It's the latest. Smart sdr for iOS is up to date as well, including the data file.
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Bill -VA3WTB

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Ok sorry Scott, i don't know much about iOS,,but there will be others that do...
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Scott N8UMW

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Scott N8UMW

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Michael Walker, Official Rep

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Hi Scott 

Can you check and make sure it is 2.1.33.  I just want to make sure since you didn't mention the number.

http://www.flexradio.com/downloads/smartsdr_v2-1-33_installer-exe/

And, what device are you connecting with?  Ipad, MAC or Windows?    I gather it is IOS.

Has it worked before?

Mike
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Scott N8UMW

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Yes. Worked fine. And yes, that's the smart sdr version in running.
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Scott N8UMW

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Is there a way to remotely reboot the radio?
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Scott N8UMW

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Just keeps going back to the tap here to connect.
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Burch Akin

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I have this same problem.  Just takes you back to the Tap here to connect screen.  I finally gave up and just use a VPN now.  Every once in awhile I can get it to log in via smart link but 90% of the time I have to use the VPN.  Running 2.1.33
(Edited)
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Scott N8UMW

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It normally works fine. Today it won't. I'm logged in to smart link. I logged out and then back in. Smart sdr for ios has the latest data file. I remotely rebooted my modem and router. Radio is on. I can run via parallels access just fine. Computer was rebooted. I'm lost.
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Burch Akin

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Mine has been doing this for some time.  Sometimes I can connect but most of the time it doesn't.  I can always connect with my VPN so I don't even try to use smart link much anymore but it would be nice to get it working every time.
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Michael Walker, Official Rep

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I just tried my 6300 on wifi and no vpn via IOS and it worked fine.  

I am not sure what this is saying, but I suspect we may need to look external to the phone or the radio.

Mike
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Tim - W4TME, Customer Experience Manager

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Try logging out of your SmartLink account and logging back in.  Your security token may have expired.
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Scott N8UMW

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That was the first thing I tried. I'll try it again.
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Scott N8UMW

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No change. Guess I'll have to wait until I get home to reboot the radio and try the log off and log in to smart link on the PC since i have no way to hardware key it remotely.
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KY6LA - Howard, Elmer

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Try rebooting your router.
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Scott N8UMW

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I rebooted it and my modem. Didn't work. Can connect now that I'm home on my WiFi, but still can't connect using smart link.
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Andrew Russell

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Mike & Tim,
Last night (10hours ago) I had a period where 2.1.33 discovered the radio a 6500 but would not connect on any client on LAN WiFi and eventually became unresponsive. SmartLink was coming up as unregistered.
After giving up for a while when I came back I could connect locally but not via SmartLink though the radio is now visible via smartlink.
Will get some time at the weekend.
Andrew VK5CV
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Scott N8UMW

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I rebooted the radio and unregistered, then registered smart link on the PC I run the radio from for base operation. Shut Wi-Fi off on my iPhone, and it's now working. Doing that on the iPhone didn't solve the issue. Many thanks to those who gave me suggestions to try.. And Tim, good to see you're doing better.

73 to all from N8UMW.
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Indy Dad

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I had this issue.  I had to turn on IP6 in the SmartSDR client for my SmartSDR to work over SmarkLink.