Smart link sees radio, but comes back to not connected screen. Smart link status logged in. Sees radio with blue dot. Tap to connect, and it just keeps returning to not connected screen.
Posted 3 weeks ago
Michael Walker, Official Rep
Hi Scott
Can you check and make sure it is 2.1.33. I just want to make sure since you didn't mention the number.
http://www.flexradio.com/downloads/smartsdr_v2-1-33_installer-exe/
And, what device are you connecting with? Ipad, MAC or Windows? I gather it is IOS.
Has it worked before?
Mike
Can you check and make sure it is 2.1.33. I just want to make sure since you didn't mention the number.
http://www.flexradio.com/downloads/smartsdr_v2-1-33_installer-exe/
And, what device are you connecting with? Ipad, MAC or Windows? I gather it is IOS.
Has it worked before?
Mike
Yes. Worked fine. And yes, that's the smart sdr version in running.
Is there a way to remotely reboot the radio?
I have this same problem. Just takes you back to the Tap here to connect screen. I finally gave up and just use a VPN now. Every once in awhile I can get it to log in via smart link but 90% of the time I have to use the VPN. Running 2.1.33
(Edited)
It normally works fine. Today it won't. I'm logged in to smart link. I logged out and then back in. Smart sdr for ios has the latest data file. I remotely rebooted my modem and router. Radio is on. I can run via parallels access just fine. Computer was rebooted. I'm lost.
Mine has been doing this for some time. Sometimes I can connect but most of the time it doesn't. I can always connect with my VPN so I don't even try to use smart link much anymore but it would be nice to get it working every time.
Michael Walker, Official Rep
I just tried my 6300 on wifi and no vpn via IOS and it worked fine.
I am not sure what this is saying, but I suspect we may need to look external to the phone or the radio.
Mike
I am not sure what this is saying, but I suspect we may need to look external to the phone or the radio.
Mike
Tim - W4TME, Customer Experience Manager
Try logging out of your SmartLink account and logging back in. Your security token may have expired.
That was the first thing I tried. I'll try it again.
No change. Guess I'll have to wait until I get home to reboot the radio and try the log off and log in to smart link on the PC since i have no way to hardware key it remotely.
KY6LA - Howard, Elmer
Try rebooting your router.
I rebooted it and my modem. Didn't work. Can connect now that I'm home on my WiFi, but still can't connect using smart link.
