Beware of Devastating 1.6.17 Upgrade Problem

  • 1
  • Problem
  • Updated 2 years ago
I made a terrible mistake during the 1.6.17 upgrade process and it continues to cause me grief with every radio I have tied to my primary computer. I admit to not being an advanced Windows user and always have preferred Macs so that's my disclaimer. But I don't consider myself a novice Windows user. 

I'm using Windows 7
During the upgrade process I failed to realize that any applications in the Task Tray at the bottom of the desk top are essentially active. I had a bunch of com port using amateur radio programs in this try when I did the upgrade. 

This mistake has caused untold CAT and com port problems which I've yet to be able to fix. ANd yes I am getting tech support from Flex which is much appreciated. 

During the process of methodically following steps to fix problems and eliminate phantom com ports that were not normally seen in the Device Manager I found that the 2 com ports assigned to my Icom 9100 were show as gray, suggesting they should be removed as instructed. I did this. But now that I'm beginning to rebuild things I can no longer get the Icom USB drivers to install properly. At present I'm left with a Flex radio that cannot be used at all and and a backup satellite radio (IC-9100) that will not talk to the computer. 

The message here is be very careful when you install the new SmartSDR version because the results of making a mistake are catastrophic.
Rick, W2JAZ
Photo of Rick

Rick

  • 158 Posts
  • 20 Reply Likes

Posted 2 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9018 Posts
  • 3419 Reply Likes
Rick, I am sorry to hear about your troubles.  USB com ports and how they are "handled" by Windows is a train wreck.  Extracting drivers getting things back together is one of the areas FlexRadio support spends the most time straightening out.  

Usually the first step in resolving this type of issue is to completely remove the SmartSDR ecosystem using the How to do a Complete uninstall of SmartSDR for Windows from your PC procedure found on our HelpDesk

If that doesn't provide any relief,  I recommend yousubmit a support ticket via our HelpDesk (http://helpdesk.flexradio.com) so we can assign you a case number.  For details on how to submit a HelpDesk support ticket, please refer to the following URL: http://helpdesk.flexradio.com/hc/en-us/articles/202118688-How-to-Submit-a-Request-for-Technical-Supp...  We have a lot of varied experience in this area and we just might be able to help.
Photo of Rick

Rick

  • 158 Posts
  • 20 Reply Likes
I did submit a ticket and have been working with Dudley but before I go much further I need to successfully reinstall the Icom 9100 USB drivers that got trashed in this entire experience. I was told to remove any graded out com ports which I did. Now I can't get the Icom drivers to reinstall despite following their process which worked fine before all this.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9017 Posts
  • 3418 Reply Likes
I think you are going to need to clear everything out and restart with installing the 9100 drivers before installing SmartSDR.
Photo of Cal Spreitzer

Cal Spreitzer

  • 336 Posts
  • 60 Reply Likes
Rick,  it sounds like your having the same issues as I had.  I had to manually re-install my third party USB drivers.   They won't re-install properly by auto clicking on them. You need to download the drivers to your computer then manually install them.  You have to select "browse my computer for driver software" ,  locate and install driver software manually. 

https://community.flexradio.com/flexradio/topics/ssdr-v1-6-new-issue-with-usb-serial-converters

Cal/N3CAL
Photo of Rick

Rick

  • 158 Posts
  • 20 Reply Likes
Tim I have conflicting advice as your uninstall directions #1 is not possible now since Tim advised me to uninstall your FlexVSP driver. I therefore can only record the serial ports NOT being used by Flex systems. Please advise. Am I ok to go ahead and uninstall SmartSDR? 
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9017 Posts
  • 3418 Reply Likes
OK.  Lets move forward.  If you run into another issue, please update your HelpDesk ticket with you phone number.  I'd like to make direct contact.
Photo of WX7Y

WX7Y

  • 492 Posts
  • 91 Reply Likes
I'm sure you have tried this but sometimes this is what I do and had to do this go around getting all my physical COM ports and devices re-installed.
If your using USB devices on your Icom and other equipment, be sure to unplug the USB hardware reload the device drivers for those USB ports and if possible plug those USB devices back into different USB ports.

I still have issues with my "FLEX Control" behaving correctly, it keeps connecting then disconnecting for some reasion or other and may be a hardware failure on the "FlexControl" itself.

73's
Bret
WX7Y
Photo of John-K3MA

John-K3MA

  • 102 Posts
  • 29 Reply Likes
Maybe this does not apply but I recently setup a IC9100 and found that I needed to use a very short USB cable between the computer and the IC9100.  If you changed the USB cable from when you originally install the drivers you might want to give this a try.  I struggled with this for days until I finally found a very obscure post about it deep in the original manufacturer of the drivers website.  I tried the short cable and it worked immediately.  Then I was able to go back to a normal cable length.

Regards, John K3MA