I own a 5000A with all the bells and whistles. This was a lrage expenditure for a medium income, working class family (two kids). My thought was that, when asking the "boss lady" for money out of a month to month income, that I wanted to "go to the well once" as the phrase goes. If I was getting into the hobby, I wanted to get everything and not have to ask for multiple expenditures from the household budget, months after the initial purchase. So I bought the 5000A, RX2, VU5K, and antenna tuner. Maybe over a year went by before they announced the new "wizbang" 6 series. I was very concerned, on the brink of beling mad, that I had a model that was discontinued not long after buying it. Over several years two issues cropped up. While one hopes nothing ever happens to a ~$5K investment, two "oportunities" did. When that happend, the "man" as I think of him was always there. The man I'm referring to is the one and only "Dudley". I'm not sure he ever sleeps, but he has answered my questions quickly at all hours of the day/night, even a weekend at 11:00PM. He has multiple times given me the feeling, actually more than a feeling but reality, that flex radio was there to support me when despair struck and something failed or questions came up. While I am still dreaming of the new line, I can tell you that the support and repair of my charished 5000A gives me the feeling that this company, and the support they offer is top notch. And my opinion is based on being the service manager at a very high tech instrument company. Flex radio is a top notch company, with top notch support. I have, and continue to tell everyone in the HAM community that I would not hesitate buying another radio from them. Oh, and the radio's performance, which is really what drives their sales, is simply amazing. Even having a radio that I bought and it went discontinued not too long after I purchased it......Hat's off to Flex and their support of even discontinued product(s).