Anyone using T-Mobile for SmartLink ios

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  • Updated 12 months ago
SmartLink is working on all my platforms.  SmartLink for ios is only working via wifi on my iPhone 7 Plus.  My provider is T-Mobile.  I suspected a cell provider problem.  However, I am not sure.  I established my ios account, enabled SmartLink on the phone and I successfully log in.  I get to the display where I see a link that shows a connection to my Flex via SmartLink is available.  When I tap the link, I go right back to the "Tap here to connect" page.  If I turn on my personal wifi hotspot with the iPhone, my ipad connects via SmartLink to my Flex with no problem using my 4G service via the wifi hotspot.

Just wondering if anyone using T-Mobile is having a similar problem. 

Thanks for any suggestions.

73, Bob, KN4HH
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Bob KN4HH

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Posted 1 year ago

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Bob KN4HH

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I wanted to report on the status of my issue.  T-Mobile cellular network only supports IPv6.  SmartSDR uses IPv4.  T-Mobile tech support was not interested in providing IPv4 support.  At least I still have SmartLink access via my laptop and Maestro.  Hopefully someday SmartSDR will be upgraded to IPv6.

73, Bob, KN4HH
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Mark - WS7M

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Bob,

Not sure where you are located but a few years ago I moved our family to T-Mobile after being with AT&T for a long time.   Thought it was a great idea, save money etc.

Shortly after making that change I began a driving trip from Denver basically to Tulsa, OK.  About 100 miles out of Denver my new phone said I was no longer on the T-Mobile network and I had 500 kb of data.  That disappeared almost instantly and the next message I got was that I had exceeded the free non T-Mobile data allocation and data services were terminated.  My phone effectively went dead.  I think I probably could have made a 911 call perhaps but just about everything else was dead.

At the next major city T-Mobile came alive so I dialed the support number and received a very somewhat rude response that the plan I was on:  "Unlimited data anywhere", meant ONLY ON T-Mobile networks.

I'd never had anything like this with either Verizon or AT&T.  I also had horrible cell service at my house.  T-Mobile "sold" me these two passive repeater units that did almost nothing.

Later when I canned the service I sent them back and they refused to credit my account for them.  We ended up in small claims court which finally ruled in my favor on the $1400.00 T-Mobile thought I owed for the two useless black boxes.

About 3 months after that was settled I received a bill from T-Mobile for $2,640.00 stating it was a final billing for off network data services.  I had my attorney write them a letter requesting line-by-line detail on the data use.  We never got a response.

2 months later I got a collection notice for that amount.  My attorney again wrote and called and we notified three large TV station consumer rights people providing copies of the small claims result, the bill, the attorney letters.  The spot never aired but I received a letter from T-Mobile saying they were retiring the debt and should I desire to return as a T-Mobile customer they would love to have me back.

(um... probably not ever gonna happen).

Any rate, I doubt few will have my issues but the one that really got me was the off T-Mobile data thing.  It was really in my mind a bait and switch scheme.  They like to tell you it is "Unlimited" and "Anywhere" and really what it means is "Not really unlimited" and "Only where a T-Mobile network exists".

I also know others who have had real woes with AT&T so I am not pitching them by any means.  I just think you will be very unlikely to get good data through T-Mobile if at all.
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John - K3MA

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You start by saying "a few years ago".  Not specific on how many years but lots of things in cellular and with T-Mobile have changed in the past few years.  Even in the Flex world thing have changed in the past few years from them saying we are working on V2 to actually releasing V2.

It too bad about your poor experience and nice that you had a chance to vent it here.  As you say other might have similar poor experiences with other carriers.
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Mark WS7M

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Good point.  It was 2013 so actually 4 years ago.

It was not so much about venting but more passing on one experience I hope that others do not have to endure.

I have a coworker who has T-Mobile and struggles with it all the time everywhere she goes.  So I'm not alone at least in the T-Mobile world.
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John - K3MA

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I switched from AT&T to T-Mobile a few months ago and have enjoyed better service and a lower price.  A saw the results of a recent study that shows AT&T and Verizon are now trailing T-Mobile in the speed test results since re-introducing unlimited data plans.  As with most things cellular I guess you results will depend upon your location and usage patterns.
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Mark - WS7M

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And you are right John, things do change.  I might have hit a bad period perhaps when they were growing very rapidly.

AT&T is not great and I'm not pitching them in anyway.  Like I said, just passing on an experience.  And with my co-worker having issues it must equate to bad service in the area.

It sort of bugs me that both the AT&T store and T-Mobile main store in town are like right under the main antennas for them.   So when you are in the store you have 5+ bars and great service.  Drive away from the store and it starts to go south.
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Peter Driessen

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I have exactly this problem on home wifi as well as cellular (Rogers in Canada). Any suggestions? As it is, I cannot use SmartSDR for iOS at all. Thanks Peter
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Bob KN4HH

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Peter, an update was pushed to my iPhone last week.  After the update, I can now access my Flex via Smartlink on the T-Mobile network with one exception.  I can not get transmit audio to the radio via the network,  All other functions now work.  Be sure to go to SmartSDR for iOS settings and enable iPV6 experimental.

Bob, KN4HH
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Peter Driessen

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Bob,  Thanks for this idea.  I enable IPV6 and no difference, same behaviourr as described in your first post in this thread.
(Edited)