Any ETA on when Maestro ships

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  • Updated 3 years ago
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I'm sorry if this has already been posted but I haven't been active in the community in awhile.  I had thought Maestro was supposed to ship by the 4th qtr?  I'm not in a hurry but was curious if there was a new time frame.

Burch
K4QXX
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Burch - K4QXX

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Posted 4 years ago

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Tim - W4TME, Customer Experience Manager

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Official Response
From the December issue of the FlexInsider

This quarter has seen much activity around Maestro as we move towards production and customer delivery.  In that light, we would like to give you the most up to date information on our status.  Here are the key things you need to know: 

  1. Prototype units have been undergoing on air testing in strenuous contesting environments and results from those operations are being incorporated into the software now.  Feedback from those tests has been excellent.
  2. FCC and CE certifications have been completed.
  3. The hardware has been fully released to manufacturing.
  4. The factory is in the process of receiving the final components to begin assembly.
  5. We are preparing to build a few dozen production units later this month that will go into additional beta test customer locations, in the US and Europe, for extensive testing to flesh out any remaining software issues.
  6. Our software team estimates 6-8 weeks will be necessary to complete the required Software Quality Process cycle.
  7. Given the estimated software QA cycle, we now are now forecasting to begin general availability shipments in the February time frame.
  8. Due to the substantial order backlog volume, the shipping process may take anywhere from four to six weeks to complete.
  9. We will contact you directly or through your distributor in advance of shipment.

In light of this we will be working to keep you, our loyal and much appreciated customers, informed every step of the way.  A Maestro specific edition of the FlexInsider will be delivered semi-monthly, either from FlexRadio or your distributor, to keep you informed on the state of the software testing along with high level road maps and functionality descriptions to get you best prepared for your Maestro out-of-box experience.  
 
We know you have been anxiously waiting to receive your Maestro unit and we are working hard to deliver you a quality product you will be proud to own.  Thank you.
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Burch - K4QXX

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Thanks Tim.  For some reason I didn't see the Flex insider.  Looking forward to Maestro.
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N3NER

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Is this still on schedule for Feb shipping and if someone placed an order (as I did) in the past week, how long are we looking at till it would ship?
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Tim - W4TME, Customer Experience Manager

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We estimate that it will take approximately 6 weeks to fulfill the Maestro backlog once we start production shipments.
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W2NER

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I have a question. If production has not started yet and orders are going to take six weeks (including me) why was my $1200 payment accepted and cleared my bank if there is no intension of shipping yet??
(Edited)
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KY6LA - Howard, Elmer

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They have started production, shipped some of the units to Alpha testers and even had one at the K5P Dxpedition
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W2NER

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Alpha testers? I would have thought that was over with. Production is production and filling ordered.
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KY6LA - Howard, Elmer

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Alphas test SOFTWARE. Hardware is done.

SOFTWARE IS NEVER DONE1
(Edited)
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Walt

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In the Flex terms and conditions, it says  . . .

"Your credit card will be billed upon shipment of your order"

So you should get a UPS shipping number tomorrow when UPS picks up your new unit for delivery.   Maybe you will get it by Thursday?

Good Luck
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N3NER

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That would be nice..  charging a credit card or accepting paypal payments in full should not be done unless you have the product to ship.
(Edited)
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N3NER

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I just checked my account and it shows the order as completed and shipping was UPS..  Weee Haaa  Does not show shipped yet...
(Edited)
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Walt

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Flex is a real pack of good guys - I always like doing business with them.

Since UPS does not work on weekends - I bet you see the UPS tag late tomorrow or first thing on tuesday with a delivery date

Good Luck and Have Fun !!!!!!
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Tim - W4TME, Customer Experience Manager

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Nick - did you pay using PayPal?  If so those charges are automatic.

If you did not pay via PayPal, your credit card was pre-authorized for the transaction amount and not actually charged.  If you have any questions about your account, please call Sales at 1.512.535.4713 ext 1.
(Edited)
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W2NER

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Yes PayPal. So my order showing completed does not mean it's going to ship?
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Barry N1EU

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Wow, this is exciting.  I"m hoping for some YouTube videos of those new Maestros in your shacks!
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W2NER

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Yeah, hope it's true.
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Barry N1EU

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Looks like a false alarm as Tim astutely pointed out.
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Norm - W7CK

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So, has anyone gotten their Maestro yet?   Were any of you ever contacted prior to shipping so that you could select any of the "options" available for the Maestro?

If the feet are optional, what does it actually come shipped with?
(Edited)
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W2NER

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From what I was just told today they are still a month away from shipping anything.
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W7NGA

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Drat ... I can't wait for the flurry of activity here on the forum once Maestro arrives. It might be enough to convince me to join the fold once the dust settles!
(Edited)
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Walt - KZ1F

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Really Dan? You've not witnessed the pure hormonal explosion that is reaction on here to a box from FRS arriving. I suspect I could have actually gotten paid to defer my radio, rather than just I was in the middle of a move. It didn't occur to me at the time. Go through it once and I doubt you'll ever say "I can't wait for...." again. Think of the old clips of the Beatles playing Shay Stadium and the teenage girls fainting.;-)
(Edited)
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Ken ve7kwa

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I'm thinking that Flex could get a premium price if they auctioned a Maestro off right about now... ;-) 
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Norm - W7CK

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I'm just curious on what everyone's plans are for using your Maestro?  What type of setting?
(Edited)
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Bill -VA3WTB

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Could you imagine if they put the Maestro face on a larger box and made it to put out 100W? A transceiver.
(Edited)
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SteveJ

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The Icom 7300?
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N3NER

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Walt - KZ1F

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What was that thing?
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N3NER

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That's a SDR made in Russia. 
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Walt - KZ1F

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The cerilic gave that away. I didn't know if it was a 'player' in the market or not. You know, year of the SDR and all.
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N3NER

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Anyway, looks like my order is not going to hit the brown truck till maybe middle of this month and maybe the end of the month. Can you say dashaview..
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Wilhelm Hisinger

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Perhaps to coincide with the Alpha 4040?  he he he
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N3NER

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Another week has gone by, still no further status.

7. Given the estimated software QA cycle, we now are now forecasting to begin general availability shipments in the February time frame.
(Edited)
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KY6LA - Howard, Elmer

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It's getting closer to being QA'ed !!!
(Edited)
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Tim - W4TME, Customer Experience Manager

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We hope to begin customer production shipments in March. we are getting close and the tester and software development teams are working overtime to get them done ASAP.
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W2NER

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That's the end of the first quarter. So based on my previous experiences it will be April or May.
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Walt - KZ1F

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People could, dare I say should, look at it this way. FRS can't book revenue on it until they charge your credit card. I believe they have an equal, if not stronger, incentive to get e eryone their Maestro asap. Pushing them on it will not make the gears spin any faster.

Disclaimer: I am not, in any way, affiliated with FRS.
(Edited)
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N3NER

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Well, unfortunately for me (and I'm willing to bet I'm not the only one) I used paypal so they have my full payment already on their books.
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N3NER

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My opinion is this, if the product is not ready to ship then only take deposits, not full payment no matter what the payment method is. 
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k3Tim

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When ordering on the FRS website it states Paypal is charged immediately (before shipping) whereas with a CC it is only charged upon shipment.
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N3NER

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Still, if it's not ready to ship, they should not accept orders for the full amount. 
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Lewis Cheek

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Now I understand why I can't sleep, Flex has been holding my Maestro money since 11 Sep. I'll just double up on sleeping pills. :)

Lew
N4CO
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N3NER

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I wonder how the roll out is going..  I have an empty spot on my desk. ;-)
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N3NER

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Well, I sent an email out to FR and I'm not happy with the answer.  I placed my order (charged full amount) on Jan 22 and and shipping was going to start the first qtr.  Then I was told March in the begining of Feb, now I'm being told April.  Same MO, making promises they can't keep and I'm really sick of this.   This is NOT the way to run a business. 
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KY6LA - Howard, Elmer

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It's software. It always takes longer to get it right than anyone expects.
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W2NER

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It's simple, If it's not ready for prime time dont accept orders (and accept full payment) for something you can't deliver. I was a department project manager of a fortune 500 company so I know what it's like to manage projects. All it does is aggravating piss customers off
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KY6LA - Howard, Elmer

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The issue was that using PayPal you paid for your Maestro in Full but using a credit card you only paid a $100 deposit...

Good rule of thumb when I would ask my programmers for estimates of how long a project would take

If they were under 30, I would multiply their estimates by 4
if they were under 40 I would multiply their estimates by 3
If they were over 40 I would double their best estimates

If they were over 50, they probably would be far too smart to offer an estimate as they knew you could never predict how long it would take to do something NOBODY HAD EVER DONE BEFORE

If they were under about 16 they did not have a clue as to how long it would take but somehow would beat everyone's best estimates.
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W2NER

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Again. They should not offered for sale under any circumstances if it wasn't ready to be delivered to the customer I don't care if it's PayPal or credit card. I'm not sure what you don't understand
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KY6LA - Howard, Elmer

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Obviously you worked for a Fortune 500 with unlimited development budgets.. For those of us in the Fortune 5000 or smaller it is quite normal to accept customer deposits as a means to gauge interest in the product as well as to garner firm purchase commitments before stating on a project

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