answering phone

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
I am getting real nervous with a new Flex 6700 that has never worked and no one answers the phones. 
Photo of Keith


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Posted 5 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
Keith - You have an open Help Desk ticket on this issue of which your last response from one of our Technical Support engineers was at 11:00 AM today.  It is not always possible for our support technicians to answer every incoming phone call as if they are engaged with another customer it is company policy not to put them on hold to answer a phone call.  Because of the recent release of SmartSDR our support load is a little higher than usual which will result in some response delays.  I expect that Dudley will get back to you shortly.