After V 2.0 Purchase, Resetting Does Nothing

  • 1
  • Problem
  • Updated 2 years ago
  • Solved

I bought and installed V 2.0 and got email confirmation from my credit card and Flex sales receipt.  Clicking "Reset"  apparently sends the software to the mother ship but the license is not installing.  The User Guide says it might take a minute after the sale but 30 minutes has gone by and no luck. Re-clicking the "Reset" button fails to move things along.

Am I doing something wrong?

Photo of N1UW


  • 34 Posts
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Posted 2 years ago

  • 1
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Official Response
This is an easy fix (assuming your PC hardware supports it).

In order for the radio to validate the SmartSDR v2 license, it must be able to communicate with the Internet.  If your radio is directly connected to your PC, then this is the most likely problem.  You will need to connect the radio to your LAN switch or router for the radio to validate the new license.  This only needs to occur once.  

If you cannot connect the radio to your LAN/router, then you may be able to bridge it using the information in this article: