A shout out and big thank you to Tim!

  • 12
  • Praise
  • Updated 1 year ago
Hi All,

I'm 60.  I've been in high technology for 35 years of my life.  I've been in the hot seat more than a few times with angry customers and often have been the ear for customers that just wanted to bitch because perhaps they can't do it at home.  Makes perfect sense right?  Bitch at the computer guy because your wife refused to let you get your new boat.  Been there, been on the receiving end of that!

I can still remember well and count on one hand the times when a customer just called to say thanks.  Support is a mostly thankless job.  People are perfectly happy and don't bug you until something in their world goes wrong.

Enter the internet and now it is easier than ever to voice your displeasure and gripe about the things causing you to get hives.

FRS provides this forum free of charge and encourages us to interact.  Quite often our interactions go negative in a big way.  The one person here that is charged with keeping tabs on this forum is Tim and recently I would say he has been given more than his fair share of gripes and complaints and through it all he has continued to provide 5 star service and professional responses.

I am 100% sure someone out there will read this and even though I'm trying to recognize Tim for his outstanding effort, their issue will overshadow things and they will post something negative perhaps about how they feel abused by FRS for leaving them behind with the new models or whatever.  It is cowardly easy to hide behind your screen and keyboard and type in trash.

I hope that isn't the case here because this thread is all about Tim.  I don't know him, I've never met him.  I only know him by what he presents here on the FRS community and based on my experience we users could not ask for someone better.

Tim... Thank you for all you do.  Thank you for your knowledge, your tireless answers to our often dumb and impatient questions.  Just thank you!

Gerald and FRS, you recently awarded some Elmers and other awards.  Where is the one Tim deserves!?
Photo of Mark WS7M

Mark WS7M

  • 388 Posts
  • 113 Reply Likes

Posted 1 year ago

  • 12
Photo of KY6LA - Howard

KY6LA - Howard, Elmer

  • 3541 Posts
  • 1396 Reply Likes
Tim deserves a raise and a new suit of body armor
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9149 Posts
  • 3467 Reply Likes
Well, the seat of my asbestos pants has been getting a little worn lately ;-)
Photo of Joe - KC2TN

Joe - KC2TN

  • 96 Posts
  • 23 Reply Likes
I'll 2nd that! It takes a special kind of person to handle that job and Tim handles it well with a steady hand or fist when he needs it! Bravo!
Photo of Jd Dupuy

Jd Dupuy

  • 155 Posts
  • 60 Reply Likes
I'll volunteer my personal airplane to pick Tim and his family up and take them anywhere they want in the USA! That's just how highly I think of his work at FRS.
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9149 Posts
  • 3467 Reply Likes
Can I bring my Sheltie?  I am sure he'd like to fly too ;-)
Photo of Jd Dupuy

Jd Dupuy

  • 155 Posts
  • 60 Reply Likes
Family is family!
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9149 Posts
  • 3467 Reply Likes
True dat!
Photo of Gary L. Robinson

Gary L. Robinson

  • 238 Posts
  • 46 Reply Likes
Tim is definitely one of the MANY bright positive aspects of FRS!  Amen!

WB8ROL -Gary
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

  • 9149 Posts
  • 3467 Reply Likes
Mark and everyone else who replied, thank you very much for the kind words.  I really do appreciate them.  You guys made my weekend!!!!
Photo of Ken W9IE

Ken W9IE

  • 89 Posts
  • 16 Reply Likes
Tim deserves The "Employee of the Year" award in my book.
I remember back in the SDR 1000 Days when I was sending emails asking for help, and out of the blue comes a reply from Tim at 1:30 AM with the help I needed.
Thanks back then and Thanks for the Help Desk support most recently.

Flex is a special kind of Company and Tim is a special kind of guy.

GO VOLS

Ken  W9IE
Photo of k0eoo

k0eoo

  • 594 Posts
  • 81 Reply Likes
Thank you Tim from the guys here in MN, you're the king of cool!

I dealt with customers in the high tech world for 40 years and am often amazed you haven't lost your cool on many occasions...  You the man....
Photo of Dave -- W7IWW

Dave -- W7IWW

  • 68 Posts
  • 14 Reply Likes
Happily I extend acollades toTim. Early on in me Flex journey he was emensly helpful, and later on for other questions. In fact, the entire FRS team has served me and our community with amazing care and 5-star service.
Photo of Rick  WN2C

Rick WN2C

  • 268 Posts
  • 32 Reply Likes
After Hamvention and with the fuss and flurry of postings, Tim definitely deserves a raise or at least a bonus for dealing with all the negative posts that went on. 
Good job Tim!
Photo of Ken - NM9P

Ken - NM9P, Elmer

  • 3975 Posts
  • 1227 Reply Likes
Perhaps a two week vacation somewhere without internet.... but then what would WE all do for two weeks?
Photo of David Orman

David Orman

  • 59 Posts
  • 21 Reply Likes
Agreed, great work Tim. You've stayed professional, understanding, and kind even when it wasn't reciprocal. Not everyone can be kept happy, and there is always room for improvement in products and delivery of them, but great customer service makes all the difference and you have been delivering within the boundaries defined by company necessity. Kudos, and know that it is appreciated and respected.
Photo of Ed, K6VMV

Ed, K6VMV

  • 6 Posts
  • 6 Reply Likes
Well said Mark.  I could not have said it any better.  Tim, I don't know how you do it.  I just want to add my sincere thanks.  73, Ed K6VMV
Photo of k3Tim

k3Tim

  • 834 Posts
  • 163 Reply Likes
My thanks to Tim for keeping the information here flowing and informative.

----
"The Other" *  Tim


* not the be confused with the movie by the same title.
Photo of Steve K9ZW

Steve K9ZW, Elmer

  • 1274 Posts
  • 655 Reply Likes
Kudos to Tim for putting up with the whole lot of us!

Many thanks, both personally and with our community in mind!

I'm impressed how he has trained the entire FRS staff to be like-mindedly such good company ambassadors!  <smile>

73

Steve
K9ZW
Photo of EA4GLI - 8P9EH - Salvador

EA4GLI - 8P9EH - Salvador

  • 1752 Posts
  • 534 Reply Likes
Muchas gracias Tim, te has ganado una caja de Coca-Cola light! :)