A CAT question

  • 1
  • Question
  • Updated 2 months ago
  • Answered
On CAT I am showing only 3 comports but Device manager shows about 10.
Should I delete the ones in device mgr that CAT cant see or just dont worry about them.

Comments please
Ross ZL1WN
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Ross Biggar

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Posted 2 months ago

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Tim - W4TME, Customer Experience Manager

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Official Response
NO!  NEVER DELETE ANY FlexRadio COM PORTS FROM DEVICE MANAGER.  EVER!!!!!!

This is not the way to remove FlexRado com ports as this will leave residual registry entries that can prevent the port from being used in the future.  Remove com ports using the CAT utility.

CAT creates com ports in pairs to create a virtual cable with two endpoints.  If you delete one of the endpoints, the cable is corrupted.

I suspect you have orphaned com ports and you should use the HelpDesk procedure How to Re-associate CAT ports with Virtual Serial Ports to resolve the problem.