6700 radio won't connect through smart link

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  • Problem
  • Updated 5 days ago
I'm stumped.  It's been awhile since I tried using the radio with iOS and Smartlink.  The radio shows available but each time I tell it to connect, the app goes back to the main panadapter connect screen.  

So I tried it on the Windows PC -- even though the radio is available through SmartLink, it fails to connect.  I have done the following:

  • Rebooted, completely removing power on the radio
  • Verified that I am signed in the same way (via email) as the radio is registered
  • Uninstalled/reinstalled iOS app
  • Verified everything is on the latest versions
  • Reboot PC/Router/Radio/iPad
Any ideas?



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Tom O'Boyle

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Posted 6 days ago

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Mark Earle

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In the ios app, settings, there is a value to enable smartlink, and then check smartlink status. You may need to fiddle with those two.

While there, turn on prevent device sleep, and disconnect on close.
 
There's also LAN mode, you may need to toggle it to off then back to Discover.. or leave it off if you're just using it on your local LAN.

On the initial screen just to see if it makes any difference, tap the i to see if you get the radio S/n and IP.. that would show it's communicating with the app.. and you might try low bandwidth connect, again, just to see if that makes it "go".
 
I'm running a 6400 200 miles from here, using Windows, ipad and iphone clients. So far so good! de Mark WA2MCT
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Tom O'Boyle

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Thanks Mark for the help on this. 

Yes, on the PC, I can get the Windows tip with the radio's SN/IP/MAC/Version and Smartlink TCP and UDP ports displayed. See below.



I went to the PC to test when the iOS iPAD was not connecting.  So I don't think it is specific to the iPAD's software, but something else.

73 de Tom, N9GUN

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Mark Earle

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Those are not the "standard" udp ports. Mine are 4494 and 4493. The ios app has a similar 'I" screen. Have you changed the udp ports in the ios app? Also if you're not on the local LAN those ports may have to be opened/ forwarded from "outside" (WAN) to "inside" (LAN) in your router.
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Tom O'Boyle

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Those are the same ports I've used for a year or two...  They are forwarded to the 4993 (UDP) and 4994 (TCP) appropriately.  Yes, I am "outside the local network" by routing the PC and iPAD via a different WLAN network that is isolated form my local LAN. When I am on the local network on the iPAD, I can connect locally to the radio.  It offers the SmartLink connection, but does not connect.
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Michael Walker, Employee

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Hi Tom

Can you do the test where you get the Red or Green light.  It is in the SmartSDR SmartLink setup.    

It sounds like your portforwards are not working correctly.

Mike
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Tom O'Boyle

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Hi Mike -

Yes.  It is Green.

73 de Tom, N9GUN


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Michael Walker, Employee

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Gotcha!  Sounds like you covered all your bases.  I'll convert this to a support case.
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Gene Duprey

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I have the same issue, and I get the green test good indicator. Let me know what the fix is.

gene, k1gd