6600M number two bites the dust !!!

  • 1
  • Problem
  • Updated 7 months ago
Just found out that radio #2 (replacement) also has hardware issues and needs to go back to Texas.

So after 9 months of waiting (7 month delay) its going to be gone a couple more weeks minimum.

Yes, I am frustrated.

Grrrrrrr
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Rich McCabe

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  • SUPER frustrated

Posted 7 months ago

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Jay - AJ6AZ

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I’m sorry to hear that was the case. What was the problem?
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Rich McCabe

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Something wrong with the knob controls.  Can't easily press BW select to cycle through filters as it pulls up menu to change filter.  First radio had same problem and other issues as well.

Someone with Flex will have to chime in as I have no info beyond that.

Rich
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Bill -VA3WTB

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But did they not suggest sending it back?
It almost sounds like the knobs are to close to the radio and not allowing them to depress properly, but I'm sure you have gone over that with support.
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Rich McCabe

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They said send it back. Its a manufacturing problem they are now aware of. 

I just was thinking about hanging on to it for a couple weeks to see what other manufacturing problems (if any) turn up.

Just frustrated and will be back to normal tomorrow. LOL

Rich
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Bill -VA3WTB

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Rich as you know because you were part of the discussion I think, they told some others to un do the knobs and pull them out a tiny bit so as to allow them to push in properly? Just mentioning.
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Rich McCabe

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Bill, I would think they would have recommended I do something with the knobs if they did not think it was something deeper. 

When I press the center knob its changing the filter setting for the center knob and not what would be controlled by the outer knob.

I would have bet that something in software would have fixed it but guess I am wrong.

Rich
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Bill -VA3WTB

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These radios are very complicated, It must not be fixable in the field then, that's to bad. I spent the other day playing with a 6600 for about 6 hours. It was wonderful and I could not find a fault in it. What can ya say?
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Andrew O'Brien

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I would be frustrated too .  I know this sounds like a wacky idea... but perhaps Flex can set up remote access for people that have a radio in for repair .. so you can at least use a radio and the software . Build in to software the ability to remote access your own radio PLUS one at the Flex when authorized by a ticket .
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Brad

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does this mean all 6600M have this issue????
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Bill -VA3WTB

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what issue?
Most people are not having these problems, Rich is very un lucky
(Edited)
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James Whiteway

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I don't think all 6600M's have this issue. I haven't encountered it with mine..........yet.
Hopefully it will get sorted soon.
James
WD5GWY
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K3SF

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I received my 6600m on 28Feb and have been running almost 24/7.

All knobs function smoothly, v2.1.32 s/w working with no issues. Ran it with just two slices on the radio itself during the arrl ssb dx contest over the weekend.

Have run two slices on the radio itself and used xdax and xcat to make two instances of fldigi work on mac i7 mini.

Have run all four slices with win7 VM on a mac i5 mini and also with 4 instances wsjtx on i7mini on the network with jtbridge, mldx logger, xCat and xDax and loopback processing the FT8 Data streams.

So all digital modes are working fine.

Have wired up a heil proset with hc5 element using a simple mono to stereo adapter off ebay. SSB mode working fine.

i have yet to setup four cwskimmers but that is my next project

and
all i can say here...so far so good

and
 to Rich..
i hope you get your hands on a good one real soon.
they are a pleasure to operate

Paul K3SF




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YV5WZ

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I’m so sorry .... it’s not easy to deal with that....
hope you have your flex back soon

Best Regards

George, YV5WZ / PY3ZZZ
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Steve K9ZW, Elmer

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Where are you located Rich?  (Thinking out loud here.)

73

Steve K9ZW

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Rich McCabe

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Iowa, near Des Moines.
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Steve K9ZW, Elmer

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Hi Rich

Was hoping you were closer (I live near Green Bay, WI) as I could loan you my spare while yours is off getting fixed.  

I won't be out your way traveling until next month though.

If only closer...but that is again why one likes radio, as you can reach out so far so easily.

Saw a list of radios on your QRZ page, so hopefully you stay on the air while your new one makes a quick roundtrip to the mother ship.

73

Steve
K9ZW
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Rich McCabe

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Thank you. That is very kind of you Steve.

I have an Icom 9100 that will keep me on the air. I have sold everything else to get the 6600m but have the 9100 for 2 meters and backup.

Rich
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K4ELO

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Sorry to hear about your problems Rich.  I know it's frustrating but Flex will get you fixed up.
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Bill -VA3WTB

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Rich, of coarse your frustrated, I bet Gerald is to. He is likely digging to see how this happened.
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Rich McCabe

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No doubt. He is the one paying to ship it back and forth and fix it :)
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ricky

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mmm well I am hearing to many bad reports I think I am going to cancel my order
(Edited)
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Doug

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Bill are you an "Official spokesman for Flex" ..........
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KK9W - Steve

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Certainly sounds like he is
(Edited)
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Steve K9ZW, Elmer

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Official replies are marked official.

Bill speaks for himself and peanut gallery jive is unhelpful.

Now that I have your attention, think about what you’ve tried to do - derailing a sensible forum thread because Bill has another opinion differing from whatever your imagining might be true.

Veiled or not, personal insults fall below where a community of friends, fellow amateurs, should be operating at.

Of course you will probably have a go at me for pointing it out, but then I am sure you have just a thick of skin as you expect the rest of us to have, eh?

Back onto topic, my 6600M has been on nearly continuously since early delivery, and is doing the job outstandingly.

Easter Island was two calls and confirmed, as is most DX. Taking the time to properly manipulate the various filters I am able to dig out phone DX that hardly shows on the panadapter or waterfall.

As for folk who get cold feet not understanding that a great proportion of the community is public venting and kind of peer group troubletickets, I think you’d be unable to buy any radio if you had access to just the list of things that need to be worked out. You’d also not necessarily see that each new release of SmartSDR deals with a huge amount of user-requested fixes and enhancements.

If you want a no-change static product why even look at an SDR, especially one known for constant innovation?

73

Steve
K9ZW
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KC2QMA_John

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 Like democracy an Open Forum like this one can get messy.
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Bill -VA3WTB

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And, correct, I do not represent Flex Radio. I always hope to research and find information in order to reflect accurate information if possible to help others. Some times poor info is passed along on purpose and or bye mistake. Sometimes misleading statements are made to put Flex in a bad light, so it is best to correct this.

The good thing for me is I know by now if a person is venting out of frustration, and there are times when frustration is ecceptible. Some are  saying things with an agenda in mind, you get to know who they are. There are times I have incorrectly commented on someones comments, and I am sorry for this.
But thank you for thinking I represent Flex, I'm honored.
(Edited)
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Wayne

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Come on Rich, just take the rubber booty off loosen the set screw and adjust the closeness of the knob and you'll be fine, plus you wont have to send it back. It does not appear that with all the reports of the same issue that quality control is testing every radio fully before they go out the door. They are probably just doing the burn in and if they pass its in the box and out the door.

This issue has been reported at least on 4 different recently shipped radios and the fix has been described in the community.

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Bill -VA3WTB

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Wayne, Flex has worked with Rich already and asked him to send his radio back as I understand. So his problem I not likely something he could do himself.
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Rich McCabe

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I would tear the front panel off if I thought I could fix it myself. I just cant imagine its related to the knob or Flex would have had me do that.  Its related to several knobs.

This is what I was told.

"It's an manufacturing issue found late last week,  that is causing the touchy knobs and pop ups that your are seeing.  Had to be tracked down,   so sorry for the problem(s)   ..  

Dudley Hurry, WA5QPZ"

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Wayne

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Sorry, not so good, sounds like another delay coming .... :-(
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Bill -VA3WTB

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Wayne, this is not effecting all radios, as many have reported, their radios are working fine. I don't think they will stop production, they will likely pay more attention to this problem going ahead and radios with this problem would be sent back.
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Gary Johnson

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My 6600M made a one day Round Trip back to Flex today to repair the touch screen which was not functioning.  Not sure if Steve fixed it or sent back a new one.  A friend who was picking up his 6600 took it up for me and is bringing it back.  Will get it back tomorrow morning.  Hopefully Steve checked it out to ensure none of the other faults were present on my 6600M.  Rich - you are even less lucky than I am if this is your second problem (or same problem x2)
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Rich McCabe

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Glad they could do a fast turn around Gary. Cant wait to hear what you think after you fire it up.

Logic tells me there are probably a fair amount of these radios out there with this issue. The fact I am 2 for 2 on radios that were probably built 3 weeks apart would indicate that.
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Rich McCabe

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Its newest trick :)  No, have not shipped it back yet.

Power button starts blinking red and shuts down receivers and goes back to connect screen.

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Michael Walker, Employee

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Rich has this being tracked as a Support ticket.  Thanks all for your input.  We will jump on top of this.

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