6600M, not a good beginning.

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  • Problem
  • Updated 2 months ago

New radio landed in the UK Wednesday after a year on the waiting list. Very quick turn around and dispatch by ML&S and arrived Thursday lunchtime. Very happy!

Hooked everything up that evening, and thought it very unusual for the screen not to load first time. Ah ha I thought, must need software on PC. Radio did an update, and still nothing on the screen, so loaded PC again and checked all was well on there. Followed by another reboot of PC and radio, with still nothing showing on the 6600M screen.

The 6600M screen and none of the buttons light up at all, very strange. Load it up on the PC, and works great. Then I thought I must have missed something in a menu. Found nothing, and decided on a full reset. Rebooted the radio and PC, still nothing apart from the power button illuminating correctly as it did from unpacking.

Next try was to use my Maestro, did the software update, then it hung... Rebooted it and that worked fine, phew! So now I can switch between the PC and Maestro, but still nothing on the 6600M screen. Now not happy!

Phone call this morning to Tony at ML&S and quickly explained my problem. He asked if I could forward a video of the issue, which I did. They then requested a return and arranged a pick up.

I wonder if anybody else has had a similar experience, and if so, what was the outcome?

 

Ray de G0VLF
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G0VLF

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Posted 2 months ago

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Wayne

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Sounds to me like during shipping all that way rough seas bumps and bruises cause a cable to come loose from where the display connects to the circuit board inside the unit. Everything else you are indicating is working so I would bet that is the issue.


If your adventurous a #8 torx is the required bit to take out the 16 or 18 cabinet screws to look inside. It shouldnt void your warranty since flec had us install the replacement adc hearsinks and even sent the kit with the #8 torx wrench in it.


Or you could put in a help desk tkt get an rma ship it back have another packaged up and sent to you with ... maybe the same result.


Seems likr R&L should take the hit and swap you a new one especially for what you pay for them.


Good luck.
(Edited)
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G0VLF

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Hope it is as easy as that, and it probably is after a long 5,000 mile journey. Unfortunately, I very much doubt there will be a replacement in the UK, as no doubt FlexRadio will be fulfilling pre-orders.

Unit on the way back to Flex's UK dealer, so will wait on the outcome.

Ray de G0VLF
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ND8L

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Ray...

I'm the last guy that should be commenting here and you may have already tries this...but I had the same problem and W4TME told me that I needed to have the ethernet cable from my 6600M going directly to my router or desktop switch...not the computer.  There some kinda computer juju inside the 6600M that tells the radio it needs an update and it does it with no assistance from us. 

Can't speak for anyone else, but that proves to me that the radio is much smarter than I am.

73 de Ray - ND8L
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G0VLF

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Hi Ray.

Was directly connected to my router from first installation. Once I determined nothing was appearing on the screen or buttons illuminating, I installed the software on my PC which updated the radio..... I have all of my equipment connected through the router as less likely to have WiFi issues etc.

Tried with my Maestro, then gave up after rebooting everything a few times with no success. So it will be in the hands of ML&S via a courier yesterday and may have an update on Monday.

Hope you're enjoying your new 6600M Ray. All the best from Durham, England.

Ray de G0VLF 
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Robert Lonn

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I had something similar and found I had to remove DC power and then applied power and all went well!
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N8SDR

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simultaneous logins 
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Robert Lonn

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Ok! Not sure how that would work from a end user perspective?? Probably just me not understanding the application!!
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Johan SE3X

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You could f.ex have SSDR up and running on your PC screen and at the same time you could use a Maestro, if you, as I have with my 6700, have a separate one. Today you need to choose betwen one or the other.
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Johan SE3X

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By the way Robert .. I was new to Flex 6 months ago. Forget most of what you know about superhet radios and how to operate them. For good and for bad, mainly good, it's a different way having a Flex in the schack! Very very different, but after a while with this new technology, one just can't think of turning back. 
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Ted VE3TRQ

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Expanding on Johan's comment, I often run with multiple computer devices connected to the Flex (a 6600M, in my case). I run almost exclusively digital, using both Macs and PCs. Both the Mac and PC will run Dax and Cat to fully support digital operations, while the radio is controlled either by the front panel, SSDR on a PC, dogparkSDR on a Mac, or SmartSDR on an iPad. I also presume you could run multiple digital apps on multiple computers with multiple slices, although have not tried that (a single transmitter makes that a bit problematic).