Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, Tuner Genius and Antenna Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.2.11 and the Tuner Genius XL Release Notes v1.2.11
Antenna Genius Utility v4.1.8
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
6400M won't switch to 20m and other band changing issues
Options
Dale LeStourgeon
Member
3 month old radio. After disconnecting from SmartSDR, radio had a software crash. Thereafter, could not access 20m. When touching 20m, radio defaults to specific freq on 40m. Also, other band changes are sometimes problematic. Same problem when using Smart SDR/Smartlink. I tried long turnoff, many restarts, earlier S/W version,total power unplug. Can't find this issue in community posts so any help would be greatly appreciated.
0
Answers
-
Dale,
Can you enter a frequency directly like 14.329? If not, then I recommend the following:
1. Export your profile settings to a place where you can find them
2. Perform a hardware reset on the radio. Power off the radio, press and hold the power switch until the LED turns white.
3. Now try selecting 20M. It should work.
4. Reimport your profiles but UNCHECK "Preferences".
One of these steps should get you back in business.
73,
Mack
W4AX
Alpha Team0 -
Thanks, Mack. Well, just directly entering a 20m freq fixed the problem.I guess being a newbie (and old ham) was part of the issue. Glad I did not have to do the steps 1-4.
0 -
Usually when the radio crashes calling up a profile will correct everything.
Hardware reset will always bring it back of course as Mack has mentioned.0 -
If you save your "Profiles" BEFORE you start having problems then it takes maybe 7 minutes to do a hard reset and a full restore of YOUR settings (most of this time is the reboot).
I save mine about once a month on both my radios and NEVER hesitate doing a hard reset and restore on my 6600M and 6700's if things go a bit strange.
Enjoy your great Radio.
73
1 -
I'm pleased it worked for you. No worries, we all have a learning curve with every radio.
73,
Mack
W4AX0
Leave a Comment
Categories
- All Categories
- 246 Community Topics
- 2.1K New Ideas
- 488 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 134 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 222 SmartSDR CAT
- 163 DAX
- 348 SmartSDR API
- 8.6K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 766 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 733 Genius Products
- 393 Power Genius XL Amplifier
- 255 Tuner Genius XL
- 85 Antenna Genius
- 229 Shack Infrastructure
- 153 Networking
- 370 Remote Operation (SmartLink)
- 120 Contesting
- 583 Peripherals & Station Integration
- 115 Amateur Radio Interests
- 813 Third-Party Software