6400M - Radio always wants to update when turned on

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  • Updated 2 years ago
My friend and I both got our 6400Ms.  Great radio, I hooked it up to my network (hard-wired), got set up and and have had no issues.

My friend connected the radio directly to his laptop which has wifi.  To update the radio, I got on his Win 10 computer and set up a wifi-ethernet bridge.  That worked to update the radio through 2 software updates and a firmware update.  Then I deleted the bridge.

His problem is that, his radio wants him to update the software every time he starts it.  I have talked him through many things this week, and gotten on his computer with TeamViewer (internet conference program), but he can't get past this problem.

I am beginning to wonder if the best thing is for him to run a network cable from his radio directly to his router.  Then connect to the radio on the laptop with SmartSDR.

Curious if anyone has had a similar experience.
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Rod KI7CQ

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Posted 2 years ago

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Robert Lonn

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Being a brand new 6400M radio, I would work directly with Flex Tech Support... They are good at sorting things out..
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George Molnar, KF2T, Elmer

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Upgrades over Wi-Fi are always risky. Operating that way, presuming an adequate network, is fine. The "trick" with 6000's and SSDR is that all units (SSDR Clients, Maestros, Radios) connecting together =must= run the exact same version (x.yy.zz) or you will get caught in an upgrade loop. 

In this case, it might be best to do a factory reset (including physically removing power) connect the PC running the latest version SSDR to the Flex, allow the upgrade, then power down, normalize the network, and see if you're good to go. Then connect additional clients, keeping in mind they all need to run the same version software.

If that doesn't fix it, a service ticket is your best approach.

Good luck!
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Rod KI7CQ

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Thanks for the replies.

When he clicks the Info button, the radio shows it has the last version of the software xxx.32, which matches the SmartSDR on the radio.

I'll help him with these suggestions.  If that doesn't work, I'll have him get with Flex.
(Edited)
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Alan W4FBI

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My 6400 is one revision behind. I did not upgrade to .32. It has never prompted me to upgrade (and I'm glad it's that way). Just wondering why a 6600 would prompt for an upgrade.
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Bill -VA3WTB

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That is correct, it will not force you to upgrade,,but if you were connecting to a computer, or Maestro, they need to be on the same version.
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Bill -VA3WTB

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I believe  George is correct, the same version must be the same on everything as designed. Follow his suggestion.
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Wayne

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From experience any device which tries to connect to a network on starting up causes delays and issues all the time if the network is not available.
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Bill -VA3WTB

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If the network is not available connection could take a long long time..lol
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NX6D Dave

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I've seen instances with Maestro where Maestro likes to have a second look at the software on a radio restart after an update.  I wonder if this is what is happening to your friend?  If it's practical, I suggest that you recreate the Ethernet bridge and see what happens.  Assuming the radio comes up, then make sure it will start on its own while still connected to the bridge, then disconnect the bridge and test some more.

Don't hesitate to file a Help Desk ticket on this.  They will get to it quickly and probably sort out the problem right away.  Also, Help Desk tickets help Flex learn where the problems are and get them fixed.
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Reggie-k6xr

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I had that problem,  it is confusing. there is a discussion on here about that. Just select the latest version, the one at the top and run. I thought my 6400M was telling me to upgrade and I got in an endless loop.
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Bill -VA3WTB

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About 90% of the time an upgrade loop is caused by not having the Maestro and the radio not using the same Version. Many times, people down grade or upgrade their radio and do not always make sure the Maestro follows the same versions
(Edited)
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Reggie-k6xr

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He is running a 6400M? Not Maestro I think. could be incorrect.
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Rod KI7CQ

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My friend Ed is running a 6400M.  I did exactly what Dave suggested, I set up the bridge again, and the radio immediately started to upgrade.  We have actually been through the procedure 3 times.

If you go to the Info screen, it says it's running 2.1.32.  Without the bridge enabled, most of the time it comes up and goes to the upgrade screen when you click Connect.

Reggie's comment is interesting.  I'll have Ed try that suggestion.

BTW, my setup runs great, I have no problems or complaints with my 6400M.  But, I have a wired network.

Thanks.
(Edited)
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Reggie-k6xr

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OH! I have a wired network as well. His problem may not be the same as I had, maybe.
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Gary Johnson

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I am told by Steve - VP Engineering that the screen that has the connect button on the 6400M and 6600M always comes up when the radio is started.  Unfortunately for those of us who are new, neither the Quick Start Guide nor the Manual reference this screen.  Mine had a problem which Steve personally fixed this past Tuesday in that I could not get beyond this screen because the left half of the Touch screen was not functional.  To get to the slice receivers just hit connect and then choose the version of Smart SDR from the list you want to use.  The radio then will run using that software version.  I was initially baffled, wondering how my radio knew it needed an update straight out of the box - never even turned on.  I left a note to Gerald and Steve about the lack of documentation for the connect, login, info screen.  Hopefully they will publish an addendum to their manual and quick start guide.  Steve kindly updated my radio to .32 while it was on the bench.  Will be interesting to see if the connect screen still says UPDATE (in yellow)  in the middle of the connect screen
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NX6D Dave

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Official Response
We're working on this problem on two fronts, software and documentation.  We'll release a new version of the M Series User Guide, soon,  that explains how the startup sequence should work, and how to tell if something is wrong that may need attention from Flex.
(Edited)
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Gary Johnson

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Having the screen come up in the start sequence is not a problem to me.  Having it come up to a first time user when neither the manual nor the quick start guide addresses it is disconcerting to the Newbie. It's a superb way to get us to read the manual though.    I am confident Flex will "fix" it.
(Edited)