Welcome to the new FlexRadio Community! Please review the new Community Rules and other important new Community information on the Message Board.
Need the latest SmartSDR, Power Genius, and Tuner Genius Software?
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
SmartSDR v3.7.4 and the SmartSDR v3.7.4 Release Notes | SmartSDR v2.12.1 and the SmartSDR v2.12.1 Release Notes
SmartSDR v1.12.1 and the SmartSDR v1.12.1 Release Notes
Power Genius XL Utility v3.8.8 and the Power Genius XL Release Notes v3.8.8
Tuner Genius XL Utility v1.1.20 and the Tuner Genius XL Release Notes v1.1.20
If you are having a problem, please refer to the product documentation or check the Help Center for known solutions.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
Need technical support from FlexRadio? It's as simple as Creating a HelpDesk ticket.
6400 support
M Evans
Member ✭✭
I guess Hamvention is more important than getting our broken radios fixed. Seems like they've taken the week off for a convention. not the way to treat customers............
0
Comments
-
I don't believe Flex has closed their service department and help desk.
Tim is still here every day to help anyone and to answer questions.
0 -
Running a convention is a LOT of work. Give them a little break...1
-
Tim told me all service people are at the convention. I'll bet your radios are not waiting to be repaired as mine is :-(0
-
M,. FRS already stated this will be the case as it is every year. SOP.0
-
We all have a run of bad luck from time to time, however I'm sure FRS will repair and return your
rig ASAP. I have found FRS and Elecraft to be top notch with respect to customer service.
Not that this will easy your pain of being without your rig, think about how it might be with one of the
big three ( KIY) !
Lew
N4CO
0 -
Lewis is right of course M, be patient. I too just got my 6600 back from repair, trust me when I say they want to turn it around as quickly as possible. I waited for the end of the 3B7A expedition to end before I sent it in. 5 bands and an ATNO was worth the wait. The radio was gone I want to say 2 weeks 'ish.0
-
It's only a week, it will be over soon, just be patient. I remember in the late 1980's I save and saved and finally got enough cash together for my first new, high end rig, a TS930SAT. It came in dead. Had to send it to California for repair. It probably took a week just to get it there from NC. It was gone a very long time. But when it came in working, it was worth the wait!
That is why I try and keep a backup.
0
Leave a Comment
Categories
- All Categories
- 244 Community Topics
- 2.1K New Ideas
- 481 The Flea Market
- 7.1K Software
- 5.9K SmartSDR for Windows
- 132 SmartSDR for Maestro and M models
- 331 SmartSDR for Mac
- 243 SmartSDR for iOS
- 222 SmartSDR CAT
- 162 DAX
- 348 SmartSDR API
- 8.5K Radios and Accessories
- 6.9K FLEX-6000 Signature Series
- 746 Maestro
- 41 FlexControl
- 836 FLEX Series (Legacy) Radios
- 722 Genius Products
- 388 Power Genius XL Amplifier
- 250 Tuner Genius XL
- 84 Antenna Genius
- 225 Shack Infrastructure
- 150 Networking
- 366 Remote Operation (SmartLink)
- 120 Contesting
- 580 Peripherals & Station Integration
- 114 Amateur Radio Interests
- 805 Third-Party Software