6400 Missing Front Mic Connector

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I just received my 6400 today. But had to put it back in the box and wait for a 23.99 cable (plus 11.88 shipping) so Flex could save a couple of dollars by not putting the same mic connector on the front the 6300 has. I understand the front being left blank so one the fancier rigs they have their beautiful displays but they could have put it on the back. Why have a 6000 series with different connectors? 

I guess if I had upgraded because I was all excited about the rig it would be one thing but I upgraded because of the heat issues I have had with my 6300 when the fans failed and had to send it in for repair with no real fix just another fan that could fail the same way. Flex told me the 6400 was designed inside for better heat handling so I prerecorded one a long time ago. I do not remember being told I would need the replace the cable I already had purchased from Flex for my PR-40 Mic. I was kind of looking forward to being able to leave the rig on again, I have only had the rig on to check into the nets and then back off so I did not have the same problem with the heat. If I would have know when ordered the rig or even if there was some heads up when they sent me the bill for the rig when it was available I would have just purchased the cable then and it could have road along with the rig. 

I will say with this fine forum I was able to do a search and Tim had the answer right there for me with a link to the correct cable I need. I sure he does good with his surgery I have come to rely on him!
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Delbert McCord

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Posted 2 years ago

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Rich McCabe

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Delbert, while I do not like Flex's decision to put the connectors on the back I really don't think your circumstances are Flex's fault. 

Its on you to make sure that you have everything you need to make it work. This is HAM radio for crying out loud. We are supposed to solder connectors and build things.

I understand your frustration but this is not their fault.  All the information was online for your reading. When my radio arrived, I had all the cables literally laying in place.


Rich
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Delbert McCord

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I am frustrated because I am still dealing with a design flaw in the 6300, The heat. Go read the threads on the people having to return their rigs because of cheap fan failing. Then Flex would not give any information about it until finally a Flex 6300 owner took his apart and posted pictures, then the community had to find somewhere to buy the fans because there was fear they were no longer available.  

I finally got to talk with a nice man that works for Flex and I am serious he spent the time with me to listen what I use the rig for. He told me the 6400 is a larger rig and has much better heat dissipation which did way with the fans needed inside the RF shielded areas. So I put my deposit down on the rig, I was going to trade the 6300 in on it but after seeing what its worth as a trade in I decided to keep it as a spare or one I can loan out to a friend. I was told it would be a long time OK no problem. I was told everything would be the same just a larger cabinet. 

I mostly just check into a net daily, why do I even have a flex then? Because for me I can hear what people say (I can understand them better for some reason, I do not have good hearing).  Who knows once I get it up and running I may do more with it now that I can have it on again, ever since I had to return my 6300 for repair (they did a great job and turn around was fantastic) I have only had the rig on long enough to check into the net and then turned it back off. 

This could have been avoided with a simple note with the invoice that said "Please note the 6400 may need different audio cables depending on how you are connecting a mic to your new rig), then some links for the proper cable for the connection a person was using. I like Flex, I LOVE that they are American made! Hopefully my whining will give someone else a heads up when they order their new rig and they will know to get the proper cables.
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Tim - W4TME, Customer Experience Manager

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I am frustrated because I am still dealing with a design flaw in the 6300, The heat.

To be clear, this was not a design flaw, but a component we used that was failing prematurely. We replaced the component with a different type of fan/heatsink assembly that is more robust.  And we are providing this new fan assembly for anyone whose radio will not boot due to a fan failure and is out of warranty for the price of 1 hr of service (the part is provided at no cost - a savings of $75).  This also includes having your radio fully tested and recalibrated.

I am sorry that you did not know about the mic connector change on the FLEX-6400 and FLEX-6600.  The connector specs have been published on the web before the products were available for sale.  There have been numerous Community posts about the 1/8" mic connectors and the addition of the 1/4" balanced mic input for the FLEX-6600.  If the person who completed your order failed to tell you about the different mic connector cables that were available, that is an oversight we will correct and we apologize for that.
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Jim Runge

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It is amazing that HAMS can't even make a microphone cable anymore.
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Delbert McCord

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that is true, I am guilty. I looked at it could have slapped something together but all my spare parts are in the basement and my knee is shot so I chose to order one. Also I have found in the long run nice molded cables last longer with a little less problems.
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Delbert McCord

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This has left such a bad taste in my mouth that the 6400 still sits in the box but now it has the cable on top of it. 
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Tim - W4TME, Customer Experience Manager

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Official Response
I understand the front being left blank so one the fancier rigs they have their beautiful displays but they could have put it on the back. Why have a 6000 series with different connectors? 

The answer is twofold.  First is that the 8-pin Foster connector is a panel mounted connector. Whenever you have panel mounted connectors, that increases the cost of assembly and provides greater opportunity for assembly errors.  The second one is that we made a concerted effort to cost reduce the FLEX-6400 so that you could purchase one of the highest performing radios from a major radio manufacturer for no more than $2000. So these factors and design requirement drove the business decision to use pass-through connectors for the mic inputs.