6300 Flashing green led, will not power up

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  • Problem
  • Updated 3 years ago
  • Solved
We had a power outage yesterday and since then my 6300 will not start up, the green led just keeps flashing, have tried to factory reset but no luck, if I hold the power button in the most it will do is change colour to flashing white/grey. Have removed all connections and dc power for a good 2 hours, as soon as power is connected we go right back to flashing green led.

Help.....
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Rob G6EIH

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Posted 4 years ago

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N5BE

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Rob

I'm very new to Flex so I have limited experience. I have noticed that my 6300 has a similar quirk that is annoying. I'm running a brand new, dedicated gaming tower with Win 10. Except for the keyboard, the FlexControl and a bluetooth mouse theres nothing else plugged in or running. If I start the sequence normally on first startup I have no issues. If for some reason I have to interrupt that when the radio is running is where it gets different. If I have to shutdown the radio or SmartSDR the radio will no longer "see" the computer. If I turn the radio back on all I get is a hung blinking green light. To clear this I must do a restart on the computer. Not a complete shutdown. During the restart process the blinking green will turn solid and when SmartSDR reappears it "see's" the radio and away we go. I'm assuming it needs a new IP address to function. Not sure if this will help with your situation but I thought I would tell you whats going on here and see it would help you.

Lee

KF5YBE
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Rob G6EIH

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Hi Lee, all fun and games with these new devices, is your flex connected direct to the computer or via a router - switch, I believe it's best connected to a router where it can obtain the IP address through DCHP.

Had a similar problem until I got it running on the router. 
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N5BE

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Its direct....
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Rob G6EIH

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I'd go for connecting it via a router where it will acquire it's own IP address, don't think windows is very good at managing IP's plus anything new connected will confuse windows due to not having a DCHP server to control IP's. I have mine running on a high speed wireless network and can use the Flex anywhere in the house or garden on the laptop.
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GI4FZD

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Rob.
After power down, the green light flashes for about 90 secs on power up before it goes solid and the computer finds it, which is normal, I presume you are waiting long enough?
Cheers
Paul
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Roy - W5TKZ

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Rob

Just guessing in the dark here. Check your P.S. voltage. Should be close to 13.8 while radio is booting. If the boot continues to fail, I suggest you enter a problem ticket with Flex.

Roy - W5TKZ 
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Rob G6EIH

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Hi guys, thanks for all your reply’s Roy nailed it with the power supply, I was being ultra careful when the power came back on again and I made sure everything was switched off and shutdown correctly, looks like I caught the adjustable voltage switch on the PS and it was set a 9 volts. Now I have it on the fixed setting 13.8 all is good.

No Flexradio I was getting withdrawal symptom’s.

Rob 
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N3WWL

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Flex 6300

SmartSDR version 1.5.1

Windows 7 Pro

Problem:  When powering on 6300, power LED continues to flash green.  Typically, this boot up only takes between 45 seconds and 1 minute.  LED continues to flash green, regardless of how long I wait.  I must push the power button again, wait until the LED stops flashing green and the unit turns off.  Then,  the unit will flash green for approximately 45 seconds as normal until solid green. The unit then functions properly.  This procedure must be done every time to operate.

What I’ve tried : Holding power button in to perform a reset...unit goes through a series of different color LED’s.  Unit will then stay green and will function normally, until unit is shut off.   Next power on will induce the same flashing green light, regardless of how long I wait.  Once again, the unit must be powered down and will function normally after powering on again.  Also, I have tried to disconnect the power leads to the unit for an hour and reconnecting.  Same result....flashing green LED does not stop flashing.  Every time I want to operate I must power on, after waiting for quite a while, I must power off and power back on until green LED is on solid. The power supply being used is an Astron SS-30M putting out in excess of 13.8 vDC.  Any help to resolve this is greatly appreciated.

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W7NGA

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same here with my 6300 (v1.5.1, Windows 10). never occurred before this latest release. removed power, rebooted, all is well.
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Tim - W4TME, Customer Experience Manager

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@Jay - I recommend that you open a HelpDesk support ticket (http://helpdesk.flexradio.com) so we can investigate further.
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EA4GLI - 8P9EH - Salvador

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Jay, Did you create your own power cable?
I had a similar problem once and it was due to a cold solder union on a homemade powerpole cable.
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N3WWL

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Thanks for the advice...the cables came with the 6300.  I have had no issues with the 6300 since purchasing new.  This condition happened shortly after upgrading to 1.5.1.  I've tried to uninstall and re-install, I've tried to reset by pushing the power button and keeping it pressed until it goes through the reset procedure, and I've tried disconnecting power to the unit and reconnecting after a few minutes.  Nothing has worked.  I am not home at the moment to create a help desk ticket as Tim suggested (need the serial number on the back of the unit to create a help desk ticket). 
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Tim - W4TME, Customer Experience Manager

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The radio serial number is not required to submit a HelpDesk ticket
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N3WWL

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I completed a help desk ticket . In the mean time, I downgraded back to 1.4.16 and the problem no longer exists.  It seems the problem is with 1.5.1.  
(Edited)
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Tim - W4TME, Customer Experience Manager

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I suspect you may have had a bad firmware load.  It is rare, but happens.  You may want to download a new version of SmartSDR v1.5.1 to get a new firmware binary and try the install again.
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N3WWL

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Thanks, Tim.  I uninstalled and reinstalled v1.5.1 as well, but to no avail.  Awaiting a response from the help desk.
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Greg

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Jay,

Did you use the same file to do the update that you used before?  Try with a fresh download...maybe?

Greg
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Tom - WQ5O

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I've got the same problem with my 6500.  When I boot the rig up it just sits and flashes green.  I have to power it down and bring it back up.  it boots up normally after that.  I've done a factory reset and still no joy.  Not a big deal but is annoying.

Tom
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N3WWL

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Greg, I completely removed version 1.5.1, and downloaded and installed a fresh one. Still won't stop flashing green. Version 1.4.16 operates as it should with no more than 30-40 seconds of hardware boot time. I truly believe there may be a bug with 1.5.1 causing this, but I'm certainly no expert. I opened a help desk support ticket and have been corresponding with Dudley. I'm sure the team at Flex will find and cure the cause. Thanks...
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Howard Koenig

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Same thing happened to me this morning. Had to power down the computer and do a hard reset on the Flex 6300. The green light was flashing for 5 plus minutes.. Guess something got hung up.
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Tim - W4TME, Customer Experience Manager

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Official Response
There seems to be a timeout situation happening on some 6300s.  When the radio is booted up, after a few minutes, the radio is still showing a flashing green power LED.  If the radio is shut down by pressing and holding the power button until it shuts down, then immediately powered back on with a single press and release of the power button (not a press and hold), then the radio will start up normally.  We are actively investigating this behavior to determine root cause.
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Roger W9YU

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Hi Tim,  I am having the same problem.  This thread is marked Solved.  What was the solution?
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Richard - MW0XDT

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The problem is not solved, Roger.

The initiator of the post, had a power supply issue so this was marked as solved...maybe we should start a new problem thread.
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Mike Smoot

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Tim - I'm seeing the same anomaly during startup of my 6700 w/GPSDO option. If I leave the radio shut down for a few hours with DC power still applied (to maintain the GPSDO) then about 50% of the time the 6700 will hang during the startup sequence -- just before my callsign would normally be displayed on the front panel, with green light flashing.  Sometimes - but not always - pressing the power button to shut the radio back down, and pressing once again to restart the radio will clear it - but often as not it still hangs at the same place during startup.

If I cycle the DC power by switching off/on the power supply, the radio will start up normally every time.

One thing I've noticed is that my 6700 needs to be in a shut down state (with DC applied) for a few hours before the hang behavior will appear, or reappear after clearing it.  I haven't attempted to narrow the time down yet, but it will not reoccur immediately after cycling the DC.

I've tried using two different power supplies (Astron & Icom) and a deep-cycle boat battery, all with no change in symptoms.

Thanks,

Mike - KB1MH
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Mike Smoot

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I just realized I wasn't holding the power button in during shutdown per Tim's earlier response. I'll try that next time and report back.


Mike - KB1MH
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Mike KD2CJJ

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I have also had this issue only once however.  I am suspecting its something to do with Networking stack.  I had a situation where even though I had the unit communicating through a router the SmartSDR client thought it was direct connection. - I speculate this as there was no Subnet mask.  After this happened upon the next reboot the Flex light was on for about five minutes before I ended up shutting down and doing a full reset.
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Ken W9IE

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Tim,
Same problem here since loading 1.5.1   
Repeats every time, First time powered up after sitting over night, it gets to the point
where the display should show "Flex 6700"  but the display is blank and the green light keeps flashing...
Hold the power button until it shuts down, Press again to restart and all is OK.
I also reset the radio "Power button along with the OK"   No change.
Flex 6700, Limited Edition, Win 7, 

Ken W9IE
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gek1925 gek1925

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Same problem after upgrade to 1.5.1 on my 6500 Limited.
Happends every powering on.
After power on, initialosation process start. Callibration is not finishing successful, display is blank and the green light flashing.
Hold the power button until it shuts down, Press again to restart and my Flex-6500 starts sucsessfuly.

regards,
Gennady, RM3DA
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Richard - MW0XDT

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Same thing exactly here with my new 6500, 1.5.1, hangs after calibration until I press the power button, then shuts down. Press again and it fires up normally.

Hope to find a solution,
73 Richard MW0XDT
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Rob G6EIH

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Thinking of upgrading, does the 6500 and 6700 give any feedback via the built in display? I know on my 6300 the only indicator I have is the single LED if and when it decides to change colour, when no LAN connection it's a very dark place to be in with just a black box for company with one LED.
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Chuck

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Just for the record my 6500 is doing the same. Will not power on correctly until a "hold the power button down" and power back up action is initiated.  Power supply kept on.

The first try today---- would not power up correctly (constant flashing green). Power down with hold.
The 2nd try today (few seconds from first try) power up was normal. Then power down for 3rd time.
The 3rd  try today (few seconds from the 2nd) power up was normal.


Will follow this thread.

73
Chuck
(Edited)
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Richard - MW0XDT

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Just to confirm, having instigated another help thread, this appears to be a software issue effecting 6K signature series. The issue has been handed to the appropriate department and a fix will no doubt be included in the next update....Also, by the way, I've noticed on my 6500, I don't have to force a shut down by holding the power button....just a single, momentary press and the radio will shut down after a short wait.

73 Richard MW0XDT
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Bill Roberts

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Hate to be redundant.  My 6300 does the same thing, every time I begin from a cold start.  Running Win 8.1/64, SSDR 1.5.1.  I did deinstall of 1.5.1, downloaded a fresh installer and reinstalled 1.5.1 again.  Not a big issue.  Thanks in advance for the fix.
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Richard - MW0XDT

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Hi Guys, I just heard back from Dudley at the Help Desk, the issue has been fixed now. It will form part of the next update release....which I guess won't be too far ahead.

73 Richard MW0XDT
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Tim - W4TME, Customer Experience Manager

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I believe you may have misunderstood.  We believe we know what is causing the issue, but a fix has not been verified yet.  We are working on it.
(Edited)
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Richard - MW0XDT

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Sorry Tim, I had a further message from Dudley explaining it may be a little while before the fix is verified and available. Either way, I appreciate the work you and the team are putting in.

Many thanks, Richard
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Wim

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My 6500 did the same thing this morning, first time I have seen this, it was the coldest it's been 
in the shack downstairs, just  61 F. It did boot successfully right after forcing it to shutdown.
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WA4FOM

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For what it's worth, my 6700 does it also.  After first applying power (via a recycled FLEX-5000 power cable), the green light flashes, and will do so until the sun drops off the main sequence (I left it for 12 hours just to see).  Cycle power again, and it comes up fine.  I'd classify this as an annoyance - not a huge deal - but it would be nice if it could be fixed.  Otherwise, you can have my 6700 when you pry it from my cold, dead fingers.

73, Bob, WA4FOM
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Tim - W4TME, Customer Experience Manager

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This issue you describe where the radio does not complete the boot up process and the power LED contines to blink green on an initial power up has been addressed and will be included in the next release of SmartSDR
(Edited)
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Reggie-k6xr

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I also have experienced this flashing green led forever on boot sometimes; not always. a reboot cures it.
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Reggie-k6xr

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I should mention that I never had that happen until I changed routers. I think there is a connection there but not sure.
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WA4FOM

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I don't remember precisely when mine started, but there were definitely no hardware changes leading up to it.
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Delbert McCord

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My 6300 at my cabin did it to me for the first time this morning. I have been up here for a week so everything is nice and warm. I understand it will be corrected in the next update (wow try and get that kind of service from Microsoft).

Can I just leave it on ? I am having knee problems and at home I do not like going down then up the stairs to my shack just to press the button on the flex so I can use it in my Man Cave in my pole barn. I have a little heated work room out there and it has became my second shack because I do not have to do the stairs. 
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Tim - W4TME, Customer Experience Manager

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Yes, you can just leave it on.
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dan

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Thanks for the thread. Regarding my (several months old) 6300, the green light would blink on once when I turned on the power supply. Then press the green button again to start and no blinking. I would hear the click, then another click, but the green light would not come on, and radio would not be seen in the software. I disconnected the copper from the router. And disconnected the power pole connector from the radio. Rebooted the router, and the desktop. Started over again and radio started fine. Another year off my life hi hi.   73  KH6DAN