6300 fan

  • 3
  • Praise
  • Updated 2 years ago
I have have  one 6500 one 6600 one 5000 and 2 6300s . Just got notice the one 6300 in for fan repair is ready, Tim worked with me while the crew was a Xenia and determined it needed to be sent  back,$99 plus shipping .This rig has been on Smart Link 24/7 for 2 years. Rig  spent more time in shipping to Texas than in repair shop. I felt deprived so I ordered smart link for the other 6300 and had problem setting it up. Tim solved the problem online. It was  Windows. Reset Windows per Tim and all is well. This  is by far better service attention than I have gotten from JA  companies in my 45 years of  ham radio. tnx guys, paul, wa3qpx
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Posted 2 years ago

  • 3
Photo of Tim - W4TME

Tim - W4TME, Customer Experience Manager

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Paul, thanks for the kind praise.  It really isn't just me, it's the entire customer service team of Katie, Dawn, John and Greta that makes all this happen.  Thank you from everyone.