6300, 7 weeks old, SSDR v1.5.1, Dirty transmit all modes on cold start, fine on re-start

I feel that I have to agree with Doug on his point regarding closing issues. Whilst I received good fast feedback for both of the faults that I had logged with FRS. Both of them have also been closed with the 'we will fix this in a future version' comment. I run an IT service company and we leave all fault calls open until the customer confirms that the fault is rectified (or a reasonable period of no-response has passed). They have a status that reflects this on our service management system so don't clutter-up our dashboard/stats. This also means that for a fault affecting multiple customers (like the recent MS hotfix that caused Outlook to crash) we can easily notify all customers with this fault when a fix was available as not everybody looks at our website everyday.

Hi Walt, no I don't think so, I am fairly sure that Doug and I were talking about FRS closing trouble tickets. Both of my tickets were closed because (to quote one of the emails that I received from FRS) "no further action can be taken in regards to this HelpDesk ticket" and "TX issue to be resolved in future version.." while I understand the desire to not have lots of open tickets that cannot be progressed until a version that fixes the issue is released, as a customer I wouldn't expect the ticket to be closed until the issue is resolved.

Bill, I am fully aware of 'why' they closed the ticket, my point (which is starting to get a bit laboured now) is that I think this is not the best way to operate from the customers perspective. This only really serves FRS and their ability to keep the number of open tickets to a minimum. By closing the ticket, it doesn't provide a mechanism for FRS to keep customers informed with progress and notify them when a fixed version has been released. I am just suggesting that they may wish to revisit this particular way of ticket handling and what I have found works well in the 25+ years that I have been providing technical support.

-or hook up a generator to a stationary bike and charge a battery.

I'm not to far from Howard, just over the tracks (and yes, I'm on the wrong side of the tracks).  Electricity is US$ 0.18 / KW.  Running a 6k series for 24 hours a day calculates to 29 cents.  The 6500 here is always on to avoid the thermal cycling, which I believe is bad for the long term.

Whilst I hope SSDR 1.6 is out soon I am **** glad they took the long weekend off to be with family!  Whomsoever would argue otherwise should go live in a cave.

Happy T-Day.

k3Tim

In California you lease ur solar @$0.139 kWh. For what u use. Much cheaper than paying local utility $0.43 KWH. AND solar rate is FIXED for 20 years while utility increases @4-5% per annum