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3.1.8 upgrade issues

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Al Peterson
Al Peterson Member ✭✭
edited May 2020 in SmartSDR for Windows
Every time I either start up SmartSDSR (v 3.1.11) or my Maestro, I have to wait for the upgrade on my 6400 to complete. I’ve done a factory reset. Once the radio comes up, everything is fine until I go to the other interface. imageimage

Comments

  • David
    David Member ✭✭
    edited May 2020
    Options
    What do you mean by 'other interface' and what is going wrong? The images provided are hard to make out the details of the issue.

    Have you upgraded all clients to the 3.1.11 release?

    Make sure you starting the 3.1.11 client. It does not uninstall the older clients so it is easy to start an older version which would prompt to downgrade the radio and you want to avoid that with this release from what the notes indicate.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited May 2020
    Options
    Yes, make sure both the radio and Maestro are on the same version. And hide you old icons so you can only use the new one.
  • David
    David Member ✭✭
    edited May 2020
    Options
    Or uninstall the old versions to avoid problems.
  • Bill -VA3WTB
    Bill -VA3WTB Member ✭✭✭
    edited May 2020
    Options
    It is handy to keep old versions on the radio, to go back to if we need to. Other than making a mistake on icon selection there is no reason to uninstall any old versions
  • David
    David Member ✭✭
    edited May 2020
    Options
    Though on the 3.1.11 the notes suggest it is not advised to revert back due to the changes on the SD image. Also, I find removing the old is safer long term. If you have to roll back you can download from the site or you can save the installer locally. Everyone has their preferred practice.
  • Al Peterson
    Al Peterson Member ✭✭
    edited May 2020
    Options
    I don't know how else to describe this - when I turn on either the Maestro or start up SmartSDR, I'm prompted to update. It is like the update doesn't complete properly and register the new version. I'll remove the older versions when the update properly completes and is an option at startup.
  • Eric-KE5DTO
    Eric-KE5DTO Administrator, FlexRadio Employee admin
    edited May 2020
    Options
    Al, the most likely scenario is the one others have already suggested -- that you are loading different versions with Maestro and SmartSDR for Windows.  This results in the need to upgrade/downgrade any time you switch.

    The solution is to use the same version on both clients.  The version for SmartSDR for Windows can be found in the desktop icon shortcut.  In Maestro, after choosing the radio, pick the same exact version.  Let us know if you continue to have trouble.  We'll help you get it figured out.
  • Al Peterson
    Al Peterson Member ✭✭
    edited May 2020
    Options
    Internal network had no route to internet. Issue resolved.
  • Harold Rosee
    Harold Rosee Member ✭✭
    edited May 2020
    Options
    Al,

    Make sure you are really starting up 3.1.11.  I use a stream deck and was having the same problem.  My stream deck had a short cut pointing to the 3.1.8 directory.  I fixed that to point to the new 3.1.11 directory and all is well.

    Harold
  • Clay N9IO
    Clay N9IO Member ✭✭✭
    edited May 2020
    Options
    Harold I hadn't thought of using my Stream Deck to start the different radio apps like SSDR instead of with the mouse. Thanks for the idea.

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