1.7.30 locks up

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  • Problem
  • Updated 3 years ago
  • Solved
Just had my 6300 lock up. SSDR froze, and a steady beep from the speaker. I had to hold the power button in for about 5 seconds to get the radio to reboot. Running windows 10 radio is in CW mode. 1.7.30 has been running OK. I installed it about when it was released. I usually run the radio about 16 hours a day with no problems.

Don't expect a fix, just reporting a lock up for the benefit of everyone.

SOAP BOX TIME:

BTW when I did a search on the above title I got over 5000 hits. I am not going to read 5000 post.
Very hard to find answers to problems that may have already been addressed. Makes for a poor user experience. 

I am a little disappointed in the quality of the software. It seems like things that use to work now have problems and reported problems have not been addressed. It also seems like Flex is more interest in the networking of the 6000 so someone sitting in their backyard can operate their radio  with their iPhone, rather then worry about the actual quality and reliability of the radio. 

This is my opinion only. The service people have done a great job. Have always help when problems a raise.
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Dave

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  • things could be improved.

Posted 3 years ago

  • 3
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Lewis Cheek

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Have had it happen myself. :( My hope is  now  we have MAESTRO ( I HAVE ONE ) FRS will move on and work on software issues. I purchased my MAESTRO so I would have KNOBS, I DON'T need all this networking stuff, but I DO need a radio that works as it should. :)

Lew
N4CO
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Jerry - W2TXB

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Tim posted in another thread that this is being investigated. Maybe a fix will be available soon. I have not had the problem here since turning off DAX and shutting down FLDigi (which also disconnects the CAT connection) a week ago; maybe there is a connection (no pun intended) between themy.
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Tom O'Boyle

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Had same problem - 3 times this weekend in 4 hours of operating time using 6700 and PC interface.  Is there a log file or something we can look at to give a clue?
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Walt - KZ1F

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Disclaimer: there is no way I am going to install 1.7. Nor will I install any release for, likely, at least a month after release to gauge it's in field reliability. However, I have had that problem and it was RF induced.
To that end:
Ensure you have a solid single point ground.
Ensure you have a very short path to earth.
Add ferrite where there are long runs and at the radiator end of your coax.
ARRL has good articles on the subject that do not involve product marketing.
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Dave

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I actually was running 1.5 before upgrading to 1.7. 1.5 was very reliable and I knew what issues it had. I only upgraded because I did not want to get too far out of date. I skipped 1.6 all together. 

BTW I was not transmitting, only listening. So NOT an RF problem. I have run many hours of CW and JT9 with no issues.

Thanks for comment.
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Varistor

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Were you adjusting receiver filter bandwidth and center frequency by any chance? I had a 6500 on loan, running in its own clean Windows 10 environment with nothing else but N1MM+, and about 10% of the time tweaking the filter resulted in SSDR locking up and producing a high pitch tone. CW and Phone.
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Lewis Cheek

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In my case, at least once ( only has happened twice ) rig was just running along in receive. 

Lew
N4CO
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Tom O'Boyle

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Thanks for the thoughts.  Its probably not RF as it is on receive and just locks up.  Also, same setup for 6 months plus without this issue with no cabling, ground, antenna changes.  Guessing it is software related.
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Walt - KZ1F

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Hmm, I agree, tough to have an RF problem when in receive only.
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Walt

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went back to 1.6.21 - it may have problems but at least I can run it month after month without it failing on me.

But I do not have a maestro and I do not do remote stuff - so it is an alternative for me.

All my hopes for them to chase out the nasty buggies for the next release.

Cheers
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Walt - KZ1F

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I concur Walt. It is my sincerest hope the last point release of 1.x is a bug squashing effort only.
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Rob Blackie

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not  even got my radio yet ( comes tomorrow ) regretting buying it already .. at THESE prices it should be 100 % rock solid !
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Phil m0vse

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Hi Rob.

In just over 12 months of flex ownership, I have had this happen exactly twice (my 6500 is left on 24/7). Whilst it is annoying when it happens, I don't think that is too bad when you consider the complexity of the equipment?
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Ken ve7kwa

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<<<< at THESE prices it should be 100 % rock solid ! >>>
I suppose that would be a reasonable expectation... if you were purchasing a rock ;-) 
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WW1SS - Steve

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I agree 100% . That has been my gripe with them all along. Get it 100% bug free and work on options. Instead it gets put into bug tracker for further investigation and "possible fix in next version. I am disapointed in my maestro after waiting almost a year for it. It is sitting in the cabinet right now. Of course flex isnt listening.
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Rob Blackie

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perhaps, im just a bit bemused be certain aspects of Flex products.. I will better judge once I own one .. UPS crappy couriers ..
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Jay / NO5J

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Well you can make a lot of contacts with a rock, if your aim is any good. Just remember, that the harder you throw, the more likely it will be that you will be able to retrieve your rock. and then use your rock for the next contact.

When I started out in amateur radio, I must have misunderstood the importance of all the rock throwing which I see more and more amateurs embracing as best practices.

Because of this I've had to really work on my ducking abilities.  

That's what it's all about bigger, better, and faster rocks.

SDR == Software Defined Rocks

OK, I get it now.

Rocks ... Because we really can't, just all get along.

73, Jay - NO5J 
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Rob Blackie

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you must not get out much, its a British expression meaning something does not crap out and crash at t the 1st sign  of hard work..
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Jay / NO5J

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Rob

How very British of you, thinking that I have such a limited understanding of the English language. Maybe it's you that needs to get our more.

73, Jay - NO5J
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Tony C kc2dis

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For what it's worth I'll contribute my two cents. I love my flex 6500. I think it's one of the best radios I've ever owned. I guess I just expect more out of a $4000 radio. All that being said I couldNt be happier.and I realize SDR is still in its infancy and some re and I realize SDR is still in its infancy in some respects. That being said I guess we should all expect some bumps along the road. I think the people at flex are doing the best they can.
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Rob Blackie

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whatever jay, whatever,, your the passive aggressive one who just could not keep it shut.. not me..
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Tony C kc2dis

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Everybody remain calm its all good
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Jay / NO5J

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Rob

Well you started it ...
Didn't you.
Perhaps you can figure out how to stop it.

73, Jay - NO5J
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Rob Blackie

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if you say so jay.. seems to me YOU were the one trying to take the piss, anyway , don't reply, im not interested in conversing with you.
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Tony C kc2dis

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Same here had it happen three times! Disappointing to say the least
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Lewis Cheek

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While I don't drink FRS Kool Aid, or any other brand Kool Aid, I think for most part FRS does a good job with product. I do find it a bit disconcerting that so many problems / issues / enhancements were side lined while working to get Maestro developed and released. My Maestro works, for most part, as I expected. Now if FRS will resolve cw latency and get Maestro WinKeyer to link to external programs so I can junk my external WinKeyer I'll be impressed.

Lew
N4CO
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Walt - KZ1F

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Whether it is a 15 person staff, a 30 person staff, or a 13,000 person staff; there is only so much you can do in a day, week, month, quarter, year. I've worked, in software engineering, in start-ups and very large organizations. Projects need to be prioritized. The smaller the company, the more revenue focused, they have to be. That said, allowing the bug list to grow very quickly leads to an unmanageable situation.  I am sure FRS is keenly aware of that. I would also suggest having a software induced product freeze up is a sev-1 bug, especially compared to having nicer decorators on graphical controls, the later being a request not a bug.
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Drax

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Open a support ticket with Flex.  They helped me with this issue.  My lock up was an easy fix.
(Edited)
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Walt - KZ1F

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Being that it was an easy fix, that should be also easily explainable, eh?
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Lewis Cheek

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Good point Walt ! Why NOT share fix with rest of us ? Not much help around on weekends, not that I expect there should be. 

Lew
N4CO
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Tony C kc2dis

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I did this and was told it was a software issue. They then converted my ticket status to "resolved"
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Phil m0vse

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This is my main gripe with FRS support, "resolved" generally means, "we know what the problem is and will fix it soon". 

Personally I would prefer that tickets with the same problem are given another status so that people with the problem can be kept informed with progress on a fix, maybe even then providing a test build but FRS don't seem to work this way?
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Rob Blackie

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yep, that's an old trick..
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WW1SS - Steve

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I just don't know why all these "Alpha" testers didn't catch any of this stuff. I guess it was 100% when they tested it for all those months. One guy even had 5 or 6 maestro's on a DXpedition and there were no bugs then???
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Jay / NO5J

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Dave

The Search function in the Community is next to useless most of the time.

However I narrowed down your 5000 hits to 60 hits by using Advanced Search

Searching for "locks+up".
And filtering the results to only show activity in the last 90 days.
v1.7.30 was released May 5, 2016

Filtering to only to show threads tagged as problems.
Filtering to only show threads tagged as 6300,6500,6700 models, and SmartSDR for Windows.
and then sorting so it lists the most recently created thread first.

At the moment, this thread is the second result. and there are only 6 other results found this year,

I just want to pass on the fact the the search function in the Community isn't good,



I'm not arguing.

This problem has been reported more than once since the release of v.1.7.30.
It just hasn't been reported 5000 times yet.
And it seems the Search gadget can't even locate any, other than your thread.

You did submit a HelpDesk ticket, right?

I don't have a Kool-Aid drinking problem, I'm not a member of any FanBoy club, which will be hard for me to prove, with 3 Flexradio's in my shack.

Your correct to complain when things go wrong.

I do.

Just did in fact.

No harm, No Foul, No Offense, intended.

73, Jay - NO5J
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Walt - KZ1F

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While I didn't realize that (advanced search being better) I have found google does a quite respectable job. Likely hotbot or lycos or ask.com would do a better job than the built-in search engine. GetSatisfaction returns none when using their own search... get it? get it?
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Jay / NO5J

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Walt

Your right, a google site search does a better job.
GetSatisfaction Search, doesn't satisfy.
Neither does. Customer Service at GetSatisfaction.
When you want them to improve it.

73, Jay - NO5J
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Walt - KZ1F

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This is what I don't understand Jay. Tim said we, Flex customers, should complain to getsatisfaction. Yet we aren't the ones paying them, so I do understand why we don't carry any weight with them. I don't understand why Gerald doesn't have a chat with them.
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Jay / NO5J

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a Google Site search of "1.7.30 locks up", resulted in only 6 hits.
I tried search on the Community mirror on FaceBook That at least found this thread and 1 previous thread ...

http://getsatisfaction.com/flexradio/topics/is-anyone-else-experiencing-crashes-of-their-flex-6700-with-the-new-1-7-30-78-firmware 

So Flexradio seems to be aware of the issue.

So I guess Google is only marginally better, and Facebook is just another social platform, and neither are good as customer support platforms. GetSatisfaction has the content.

When the problems get reported on the weekends, we customers are left providing our own well intentioned (hopefully), efforts to try and help out. The same thing happens after business hours the rest of the week. sometimes that works, sometimes it just adds even more frustration. Threads being left open until Monday often get hijacked, and who really wants to read someone elses "opinions" about a problem thats causing them real frustration? How is anyone to know which replies to trust? Unpaid volunteer attempts at customer support  might be better than nothing as far as the customers are concerned, but they are unpaid, they don't have to get it right, they aren't paid to be nice, they don't have to abide by any code of conduct, as with most anything else you get what you pay for. What you get for free from strangers may only be worth what was paid for it. $0,00.

Still, I don't like leaving people hanging, when I'm pretty sure I can help out. But the people I try to help out are just as much strangers to me, as I am to them. How am I to know what weird personality trait or attitude I've got, is the one that will be something that triggers the next firestorm. I also tend to forget that most people probably don't follow the day to day traffic in the community. I forget that the reputation I think I've been earning, is mostly just imaginary. Why should they see any of my antics the way I intend them to appear, as a genuine offers of help. Many times I do rub people the wrong way. When that happens it's best for me to just walk away. I'm not doing it to earn my pay. They can try again with somebody else. I'm not required to be business like, I don't have to handle issues in a professional manner, and whats so wrong with having a little fun. I suppose I'm no less old and cranky than anyone else here is. I just don't take myself very seriously. I don't expect others to either. Most of my buttons are worn out, push most of them, nothing bad happens. but there are a few that might trigger unintended reactions. Those can't always be unpushed. I've had to learn to apologize, to admit when I'm wrong, and over use emoticons as clues. I'm not a fool, though I often act the fool in public.

So if my silliness offends you let me in on it. Should you find it helpful or useful, click on the likes.

I come in peace.

Bearing Word Salad. 

73, Jay - NO5J 
  
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km9r.mike

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I honestly attempt to assist until it is quite clear the rock thrower is honestly not looking for a solution and is trying to play others for fools. My patience ends at that point.
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Jay / NO5J

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I tend to use the same approach, learned whatever support skills I've got over 21 years with AT&T, I was the weird tech on the line that could magically just make things work, by sticking to the problem until the problem was gone. I had absolutely no involvement with the billing dept. I was strictly Central Office Transport and Switching, Provisioning and Maintenance, I know how to yell, and be yelled at. I worked like my job depended on getting things right the first time, and it did. Very happily retired. 
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km9r.mike

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My sentence is not up yet nor am I eligible for parole. Hopefully I can get things squared away before then.
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Jay / NO5J

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It really did seem like prison, perhaps the Prison Motif interior decorating had something to do with it. Cruising all over DFW late at night while speeding enough to be noticed, had me a little worried every time I spotted the police too. Although most were ok about it. They might know that we do maintenance work on all the 911 circuits late at night. They do know how clean we have to keep our driving records. Those tickets always end up in court. I never got stopped once. Even though the speedometer in my telco van was broken the day they assigned it to me. Hard to drive the same speed as the rest of the traffic. When it's just you and the police driving around.

73, Jay - NO5J
(Edited)
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Dan -- KC4GO

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@Jay/NO5J
"The Problem is leaving here just fine." 
Wireless with Bellsouth, Cingular and in the end AT&T.. 
Field Engineer, Switch Tech/Engineer , and end the end RF Engineer.
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Jay / NO5J

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Yeah, Southwestern Bell, then SBC, then AT&T only the names have changed. the size of the crew was @30 when I got there dropped to 19 then 9, then 3 on days, 2 on evenings and just 2 on the graveyard shift I worked. then they added 5 more offices to cover at night, then they made us Free Range, ANY office in the marketing area anytime. split between 3 Comm Techs. 7 days a week if anyone was on vacation.
Then I got a forced transfer to the 5ESS switching group in Fort Worth. Provisioning any and nearly all ISDN primaries east of the Rocky Mountains my last year and a half.

73, Jay - NO5J
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Walt - KZ1F

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I never worked at AT&T. But I do concur on the, perhaps, well meaning but often incorrect help on issues. This is why I've started tagging issues I specifically want FRS to weigh in on as, "...FRS Only Please"
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Phil m0vse

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Surely "...FRS Only Please" is called a help ticket? I agree that whenever I post an issue, I often have to sift through the (hopefully) well meaning but ultimately incorrect assumptions of other users but that is what "Community Enhanced Support" is all about? Among those assumptions, there may even be something useful though?

If I see a post "...FRS Only Please" I'm not sure that I could resist the urge to respond, regardless of whether I have any idea what the problem/solution is ;)
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Walt - KZ1F

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And that reaction speaks volumes Phil. Help tickets are for hardware issues, or suspected hardware issues. I was referring mainly to non hardware questions of a technical naturr, where I want a correct technical answer not some wise-in-himer retort.

Someday, over a couple of beers, I'll tell you what I think of community enhanced.
(Edited)
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Phil m0vse

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I disagree Walt, help tickets are for hardware or software issues. This is a community support site. Exactly what form that support takes, is up for interpretation but if you want to contact FRS, I would say a direct email or submitting a help ticket is a better option. Being a community site means that you don't get to control who responds and when. 
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Phil m0vse

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Only just seen your addition Walt, I have to admit that "community enhanced" can often have questionable benefit but "in theory" it means that more experienced users can help newbies with what to them are simple issues.....
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Walt - KZ1F

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Phil, the sanitary version of my 'over a couple of Beers' remark is my view of precisely your last sentence above which, phrased differently, "if I see one request an official answer, I'll respond even though I don't understand the question".
There is an awful lot of that going on.

I rest my case.
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Tim - W4TME, Customer Experience Manager

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I am going to clarify this sub-discussion.  if you have an issue, be it hardware, software or technical, it is never wrong to open a HelpDesk support ticket to get an authoritative answer. Period.  If you have a sales related issue, contact our Sales department, as we will not conduct sales business with customers on an open forum.

While we do our best to read every community post, in some cases it is just impossible to do so in a timely manner, so if you are expecting or needing a direct answer from FlexRadio, using the Community is not the reliable way to achive that goal.
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Tim - W4TME, Customer Experience Manager

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Official Response
The fix for the defect behavior of the radio locking (defect #3597) up will be included in the next release of SmartSDR for Windows.
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Tim - W4TME, Customer Experience Manager

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Let me address the Community search "feature".

1.) We are all spoiled by the advanced searching algorithms of the like of Google, Bing, Yahoo and others.  As such expectations are set high and frustration runs high when those expectations are not met.

2.) The basic search function in the Community has a wide set of parameters and with certain search phrases, will return a lot of results.  Using the advanced search feature will narrow the scope of your search and return more valid results.

3.) The Community search function also searches the FlexRadio HelpDesk and returns "hits" in the right-hand side bar.  Don't forget to use those too.

4.) In regards to #1, I personally use Google to do community searches.  You can do this by entering your search terms and the add "site:community.flexradio.com" to the end.  You get the best of both worlds; a powerful Google search that only returns hits from the Community.

5.) We have on numerous occasions complained about the GetSatifaction search function.  But we are only one of many customers.  While those who use the Community software don't pay for it directly, you too are GetSatisfaction customers.  FlexRadio is but one voice and one bug report.  Your voices number in the thousands and when published on their community (which is indexed by Google and others) it does make a major difference in raising the visibility of an issue.

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