How to factory reset 8400 ?

Jacek J

I bought 8400 from a ham radio op in USA, region says usa under smartsdr settings.
I want to change to canada. Your manual says , radio needs to be reset .
on Page 234 steps are for 6400 / 6600 not for 8400

FLEX-6300, FLEX-6400/M, FLEX-6600/M Reset Procedure
With the radio powered off, press and hold down the power button until the Power LED blinks white, then
release the power button. Allow the radio to continue booting normally.

when I hold power button it turns white
is is not blinking white, then it turns PINK and also no blinking . I was holding button for 5 minutes no blinking white. what is going on???

Erik Carling EI4KF

This probably needs Mike VA3MW from Flex to answer here.

The reset procedure is at https://helpdesk.flexradio.com/hc/en-us/articles/27696483436699-How-to-Factory-Reset-your-FLEX-6000-FLEX-8000-Radio

The pink light should indicate that it requires an update. I would check that you are on the latest SmartSDR software and that the radio is also on 4.2.20 - ensure it has an internet connection.

I also believe that to get the Canada region you will need a TURF file. Do that by opening a Help Desk ticket and complete the form, request same, Flex will send you a file to upload to the radio.

Jacek J

where is the form URL to update that turn file ?
and most important issue: what's with the microphone ? can we troubleshoot further?

Erik Carling EI4KF

https://helpdesk.flexradio.com/hc/en-us/requests/new

VE7ATJ_Don

Hi Jacek… Canadian Flex User here… yes, after you do the full factory reset, the radio will still likely show the region as US. In order to get access to the Canadian-allowed frequencies (esp. in the 60m band), you'll need to open up a Help Desk Request for a Canadian TURF file. They'll want the radio's serial #, since the TURF is radio-specific. Once built, they will ship you the file which you can install yourself. They will provide instructions (it's really easy!).

Good luck! and welcome to the crew!

Jacek J

I did submit ticket to help desk yesterday morning, how long does it take to make TURF file ? and send to me? there is no special form to request that, It is same as creating new ticket right?

VE7ATJ_Don

Typically, it"s less than 24 hrs, but it depends on how busy the staff are. Yes, just the usual help desk ticket is the way to go.