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Current SmartLink Login Issues - Resolved

Dan-N7HQ
Dan-N7HQ FlexRadio Employee, Community Manager admin
edited June 22 in Message Board

We are aware of issues with logging into our SmartLink service that impacts all versions of Smart SDR. Our engineers are working on this, and we will post an update when we have additional information.

We apologize for the inconvenience.

Dan, N7HQ

Comments

  • Dan-N7HQ
    Dan-N7HQ FlexRadio Employee, Community Manager admin

    We found where the problem lies. The issue impacts all Windows SmartSDR clients, but not those running an iOS client. We will continue to work on the problem and post regular updates. This will be the last update for tonight.

    Again, we apologize for the outage.

    73,

    Dan, N7HQ

  • Dan-N7HQ
    Dan-N7HQ FlexRadio Employee, Community Manager admin

    Update:

    Our engineers have been working non-stop on this and have isolated the problem to a change in encryption parameters required by our OAuth security vendor. Unfortunately, the fix requires a client-side code change and cannot be mitigated by our cloud services. Currently, a desktop version of SmartSDR that addresses this is out to our alpha testers.

    This issue does not affect local network (non-SmartLink) operations.

    Engineering has now shifted to produce a build that solves this on the Maestro platform. We anticipate having that out to our alpha group soon. When engineering releases that to alpha, I will update this thread.

    We are committed to getting this fix deployed and into your hands as quickly as possible. There will be more detailed information to share as this incident moves forward.

    73,

    Dan, N7HQ

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    GA All

    Not much more we can share at the moment as the hurtle we are working on is the QA testing and the packaging. It isn't glamourous and somewhat tedious work.

    This continues to be our top priority.

    73

  • Dan-N7HQ
    Dan-N7HQ FlexRadio Employee, Community Manager admin

    Update:

    There are not many details to report today, but work continues with progress along all workstreams and the alpha team continuing their tests on the v3 alpha release. Nothing material has changed in the release strategy, communicated to you in the report on Saturday. We will continue to provide updates as information becomes available.

    73,

    Dan, N7HQ

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    SmartSDR for Windows v3.2.37 and v2.7.5 have been released which addresses the SmartLink login issue. Please note that the updated Maestro and SmartSDR for M models (front panel software) have not been released yet. We are still working on getting the fixes for SmartLink integrated into those devices and a consolidated release for SmartSDR for Windows, the Maestro, and the M model radio will be forthcoming. Please see the Release Announcement for additional details.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    Current Status - Wednesday May 26th, 2021

    From an M model and Maestro status, we have the SmartLink issue solved. :)

    The challenge today is the automation of the installer to ensure that the process of updating your Maestro and your M model is fully functional and takes into account what happens if things go wrong like power failures, loss of network/internet issue as well as a few other concerns that we have considered.

    Each one of these takes time to test. Lots of time. Each test has to be executed on a customer-like platform, not one we have previously been testing on. Yes, we use tools like VM's, etc. Final testing has to happen on newly imaged devices and then once stable, we will share it with the Alpha team.

    We are still hoping to get a release out as quickly as possible, but it is likely we will not make it this week in time for WPX. We will not release a major fix such on a Friday and certainly not on a Friday of a long weekend in the US. We normally release fixes early in the week so that we have a full support/engineering team available if required.

    We wanted to give you a heads up that if you require your Maestro to work WPX CW this weekend that you start looking at an alternative solution.

    For remote operations, SmartSDR for Windows is fully functional. You can also run N1MM for your CW keying or make use of the CWX feature of the radio in SmartSDR. This will limit your ability to hand send and for that, we are sorry.

    FRS will keep you informed as things progress as we have not taken our foot off the gas pedal in working to a resolution.

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited May 27

    Status of SmartSDR on M models and Maestro (May 27, 2021 AM).

    As a reminder, the following setups function normally on all models:

    SmartSDR for Windows

    SmartSDR for MAC

    SmartSDR for iOS

    DogPark SDR

    All non-SmartLink connections

    Not currently working:

    SmartLink via Maestro to any radio

    Upgrading any M model to 3.2.37 (previous versions work fine) via the front panel

    Customers that run their M model from desktop SSDR, can upgrade the radio part of the M model (from the desktop).

    You will not be able to use the M from the front panel if they do upgrade to 3.2.37

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited May 27

    Video update on the remaining phase.



  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin

    A quick update.

    We have released our current build to our Alpha team for real world testing which is a big milestone.

    73 all

  • Mike-VA3MW
    Mike-VA3MW Administrator, FlexRadio Employee, Community Manager, Super Elmer, Moderator admin
    edited June 2

    Video Update --- the end is in sight, in a good way!


  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin
    edited June 3

    We are planning on releasing SmartSDR v3.2.39 and v2.7.6 on Thursday morning, 3-June-2021.

    The Release Notes are now available for download:

    https://www.flexradio.com/documentation/smartsdr-v2-7-6-release-notes/

  • Tim - W4TME
    Tim - W4TME Administrator, FlexRadio Employee admin

    With the release of SmartSDR v3.2.39 and v2.7.6 which fixes the SmartLink issue, this post will be closed.

This discussion has been closed.